A manager specialising in repairs and maintenance provision in the public housing sector with over 27 years experience in this field of which 22 years was at senior management level with 14 of these with a leading G15 housing association. Now working as an Interim Building Maintenance Manager at Waltham Forest Housing following the transfer in of Ascham Housing ALMO.Holder of an honours degree in Building Surveying and the Professional Diploma in Housing Studies.A proven track record of delivering contract management, change-management, budget-control and recovery, and staff management underpinned by strong leadership skills bringing about significant efficiency gains and improvements in customer satisfaction.Acted as lead client officer in the selection process for both outsourcing a major repairs and maintenance contract and its subsequent implementation.High-level communication skills with customers, internal stakeholders including senior management and board members and external stakeholders.A particular strength is working collaboratively with other teams, partnering contractors and organisations to bring about excellent customer service.Committed to ongoing self-development and the development of staff.
Listed skills include Social Housing, Commercial Management, Contract Management, Affordable Housing, and 18 others.