Chris Grover Email & Phone Number

Salt Lake City Metropolitan Area

 Lead the implementation and onboarding process for new clients, ensuring a seamless transition from sales to implementation. Collaborate with the sales team to understand client requirements and objectives, and provide expertise to align our product with their needs. Coordinate with the customer success team to develop implementation plans and timelines, ensuring that client expectations are managed effectively. Configure, customize, and integrate our software solutions according to client specifications, leveraging your Project Management skills and knowledge. Conduct training sessions and workshops for clients to educate them on the features, functionality, and best practices of our products. Provide ongoing support to clients during the onboarding phase, promptly addressing any issues or concerns that arise. Serve as the primary point of contact for clients during the implementation process, effectively communicating project status, risks, and mitigation strategies. Collaborate with cross-functional teams, including engineering and product management, to identify and communicate client feedback, product enhancement requests, and potential issues. Contribute to the development and maintenance of implementation and onboarding documentation, training materials, and knowledge base articles.

Layton, Utah, United States

In this job position, I was accountable for providing exceptional leadership support to drive important aspects of multiple complex projects and external implementations at the same time. I worked with a talented and diverse cross-functional team to make sure the project was finished within the agreed upon scope and on time. I built strong relationships with customers, payment networks, banks, and vendors to make sure the customer onboarding experience was a success.Key Accomplishments: Served as a sponsor, trainer, and mentor for other project managers, providing guidance and support in professional development. Devised and implemented standard operating procedures to streamline and enhance the onboarding processes across the delivery team. Achieved significant reduction of 10% in time-to-value metrics for onboarding projects, resulting in improved efficiency and accelerated project timelines. Directed the onboarding process for complex clients from inception to successful completion while ensuring a smooth transition and successful integration with Marqeta's services. Coordinated with cross-functional teams to ensure timely and successful project delivery within defined scope. Fostered effective partnerships with customers, payments networks, banks, and vendors to ensure seamless customer onboarding experiences.

Salt Lake City, Ut

While performing as Lead Implementation / Project Manager / Team Lead, I delivered outstanding services to supervise several system projects and implementations, ensuring flawless integration and satisfaction for our customers. I worked with relevant customers and external stakeholders to obtain project requirements for integration. I managed and developed end-to-end elements of project management, including understanding business needs, project planning, communication management, and issue resolution. I directed internal project personnel resources, organizing their efforts to execute projects and sustain strong partnerships with customers. Additionally, I collaborated with numerous customers and third-parties to acquire project requirements and guarantee a smooth integration.Key Accomplishments: Tracked, documented, and implemented process improvements to enhance the efficiency and effectiveness of the implementation team. Managed multiple system projects and oversaw their smooth implementation. Managed and improved end-to-end project management functions, including defining business requirements, developing comprehensive project plans, managing communication channels, and resolving issues. Identified and implemented process improvements to enhance the effectiveness of the implementation team. Supervised internal project staff resources, enabling seamless execution of projects and customer interactions.

Logan, Utah

For Integra Financial Services, I served as General Manager to oversee daily operations and HR functions for a staff of 20, providing direct oversight of IT development, marketing strategy, program implementation, sales, and customer service. I developed two new products: Impact Card Solutions and ASAP Advantage Payroll card and lending programs. I was very involved in the rollout and training of the national pay card and lending programs and was responsible for the oversight of any new products or services. Furthermore, I established and implemented departmental policies, goals, and met regularly with board members, organization officials, and staff members to ensure successful operations. Additionally, I developed and implemented different product marketing strategies and advertising campaigns to promote the products and services.Key Achievements: Developed and executed product marketing strategies and advertising campaigns to drive brand awareness and maximize product visibility.

Midvale, Utah, United States

As an employee, I was responsible for supporting multiple customers and their portfolios. I was successful in negotiating operating and capital lease financial contracts/terms with executives to provide operating and capital lease financing in various industries. I collaborated with company officials to formulate methods and procedures with the common goal of increasing sales, expanding markets, and promoting business.