Head Of Operations
Current
Oct 2024 - Present
AeroLeads people directory · profile
Chris Guy Email & Phone Number
Gold winner of the Customer Contact Manager of the year at the CNECT Wales Awards 2023
at
Zing Cover
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Gold winner of the Customer Contact Manager of the year at the CNECT Wales Awards 2023
Location
Cardiff, Wales, United Kingdom
Who is Chris Guy? Overview
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Quick answer
Chris Guy is listed as Gold winner of the Customer Contact Manager of the year at the CNECT Wales Awards 2023 at Zing Cover, based in Cardiff, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Chris Guy.
Chris Guy previously worked as Head of Operations at Zing Cover and Senior Customer Operations Manager at Capital On Tap. Chris Guy holds 11 Gcse'S A* - C from Cwmcarn High.
Company email context
Email format at Zing Cover
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Zing Cover
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Profile bio
About Chris Guy
A highly accomplished, ambitious, and results-driven customer service, sales, and collections operations lead with extensive experience in contact center environments across UK banking/financial services and energy utilities sectors. An inspiring and influential leader of teams and operational functions, setting examples, defining KPIs, developing teams, and applying commercial awareness to achieve business objectives, aligning with organisational strategic plans. Expert in driving change and process improvements, adapting positively to challenges, and delivering viable, cost-effective solutions. Analytical approach to driving performance within customer-focused environments. People-focused, providing consistent mentorship, and coaching across diverse teams, developing internal talent, & championing communications, creating a cohesive and motivated workforce.
Current workplace
Chris Guy's current company
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14 roles
Chris Guy work experience
A career timeline built from the work history available for this profile.
Senior Customer Operations Manager
Feb 2024 - Oct 2024
Global, Customer Service Operations Manager
Feb 2022 - Feb 2024
Deputy Head Of Sales
Apr 2021 - Feb 2022
Operations Manager
Oct 2019 - Apr 2021
Business Energy, Collections Manager
Oct 2018 - Oct 2019
Sales Manager.
Sep 2017 - Oct 2018
Outsourced Contact Centre Lead For Sitel, Coventry. (Project Support)
Scottish & Southern Electric (SSE): April 2016 – PresentRole: Outsourced Contact Centre Lead for Sitel, Coventry. Sector: Contact Centre Business Area: Retail – Sales & Retention.Based offsite at the clients’ office in Coventry.Upon arrival at Coventry, no SSE processes or documentation in place at Sitel therefore was required to implement the full.
May 2017 - Sep 2017
Sales Manager
Role: Sales Manager, Inbound & Outbound.Sector: Contact Centre Business Area: Retail – Sales & RetentionUpon arrival at Cardiff, no SSE processes or documentation in therefore the team had to implement the full governance and assurance processes from scratch. o Produced/created process documents in line with the company’s policy and procedures.o.
Apr 2016 - May 2017
Team Manager & Deputy Site Operations Manager
Jan 2015 - Apr 2016
Halifax Community Bank Business Manager
Apr 2014 - Jan 2015
Contact Centre Team Manager, Sales & Servicing
Sep 2013 - Apr 2014
National Access Control Technician
Sep 2012 - Sep 2013
Outbound Sales Consultant
Apr 2010 - Sep 2012
1 education record
Chris Guy education
-
Cwmcarn High
FAQ
Frequently asked questions about Chris Guy
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What company does Chris Guy work for?
Chris Guy works for Zing Cover.
What is Chris Guy's role at Zing Cover?
Chris Guy is listed as Gold winner of the Customer Contact Manager of the year at the CNECT Wales Awards 2023 at Zing Cover.
Where is Chris Guy based?
Chris Guy is based in Cardiff, Wales, United Kingdom while working with Zing Cover.
What companies has Chris Guy worked for?
Chris Guy has worked for Zing Cover, Capital On Tap, Reassured, Motonovo Finance, and Sse Plc.
How can I contact Chris Guy?
You can use AeroLeads to view verified contact signals for Chris Guy at Zing Cover, including work email, phone, and LinkedIn data when available.
What schools did Chris Guy attend?
Chris Guy holds 11 Gcse'S A* - C from Cwmcarn High.
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