Chris Hackney Email & Phone Number

Merseyside, North Wales And Jersey

Accountable for all the area's commercial KPI and team performance, risk compliance, customer satisfaction and talent development across 10 Entertainer stores and 50 partnership concessions in Tesco, Matalan and M&S

Liverpool, England, United Kingdom

Entrusted with creating and implementing a multichannel retail trading strategy for the charity.Responsible for carrying out a detailed analysis of the current operation including a full people review through to constructing an effective operational framework for growth that will enable retail to deliver its strategic objectives and targeted profit contribution

North Wales, Merseyside, North West, Shropshire And Isle Of Man

Accountable for all the regions commercial KPI and P&L performance, H+S compliance and culture, Customer Satisfaction, Training, Talent Development and Performance of 25 Managers and 105 team members Successfully gelled 25 stores from 3 different regions into one team, built an effective regional structure with a cohesive way of working and delivered a significant improvement in morale, standards, operational execution and financial performance

North Wales, Merseyside, North West, Shropshire And Staffordshire

Regional Manager of 25 stores in North Wales, Merseyside, Shropshire and Staffordshire with an annual turnover of £75mAccountable for all aspects of the regions KPI/ P+L performance, H&S/Process Compliance, Customer Service experience and the Training and Development of 46 Managers and 800 team members

Merseyside, North West, Lancashire And Cumbria

Regional Manager of 25 stores in Merseyside, North West and Lancashire and Cumbria

Nottingham, United Kingdom

Regional Manager of 19 stores within the Nottingham and Derby area.

Chester, United Kingdom

Led the successful transition of the previous operation from its original site to its new premises in the city centreResponsibilities include;Designing the new operation and smoothly migrating the existing team Recruiting and training an additional 70 team members Managing the countdown programme and all critical path deadlinesLiasing with all internal and external stakeholders including Property, HR and Health and Safety teams Old store stock exit planning and new store stock build control Promotion and seasonal space planningWorkload planning and accurate team scheduling

Rhyl

Managed an 18,000 sq ft store with an annual turnover of £4 million serving 500,000 customersAccountable for achieving sales and profit budgets and maintaining control of wages, stock loss and overheadsResponsible for leading and continuously training and developing a team of 35 team members including an Assistant Manager and a team of supervisorsAdditional roles included;Deputy Regional Manager responsible for the performance of 4 stores Centre Of Excellence Store ManagerTraining Branch ManagerHost of a weekly regional sales conference call Regional Availability and Process Champion SAP Change Champion for the North Zone Business Mentor for struggling Managers Skilled in presenting workshops at Regional, Zone and EMT meetingsWinner of 2 store competitions for operational excellenceFully trained several new Manager and Assistant Managers First store on the region to achieve 3 consecutive unannounced availability audit scores of 100%Winner of Wilko's team of the year award for Pulling Together twice in 3 yearsHolder of the lowest warehouse stock holding value in the companyAuthor of several methods of work currently being used by the business

Queensferry Supercentre

Set up and launched a brand new Home Shopping concept into Queensferry Supercentre whilst awaiting GM positionAccountable for the picking and delivery of 48 orders per day and the route planning and maintenance of a fleet of 4 vansResponsible for leading and continuously training and developing a team of 20 pickers and drivers including 1 Supervisor

Queensferry Supercentre

Supercentre Duty Manager and team leader of 5 line managersManaged a 20,000 sq ft Home and Leisure Department with an annual turnover of £8 million and a Petrol station with an annual turnover of £9.5 millionAccountable for achieving sales and profit budgets and maintaining control of wages, stock loss and overheadsResponsible for leading and continuously training and developing a team of 80 team members including a trainee Home and Leisure Manager and 3 SupervisorsGM Manager fully trained and signed off awaiting position

Wrexham

Successfully migrated the old operation from its existing site to the new premises over a 12 week new store opening programmePost opening managed a 10,000 sq ft Home and Leisure Department with an annual turnover of £5 million and a Petrol station with an annual turnover of £8 millionAccountable for achieving sales and profit budgets and maintaining control of wages, stock loss and overheadsResponsible for leading and continuously training and developing a team of 38 team members including 2 supervisors

Winsford

Managed a 5,000 sq ft Home and Leisure Department with an annual turnover of £3.5 million Responsible for leading a team of 15 team members including 1 Supervisor.

High School, 10 Gcse'S A-C

High School, A-Level

Mathematics - C Economics - C Business Studies - C General Studies - C