Chris Haddleton Email & Phone Number

North England And North Wales

Being passionate about play, inclusivity and a high level of client service in the Northern Region of the UK. Working with Local Authorities, Town and Parish Councils, Community Groups and House Builders to deliver play area solutions that exceed client expectations and create exciting and engaging play spaces for communities.

Doncaster, United Kingdom

As part of a business working within the international, fast paced and ever changing Play and Leisure industry (Playgrounds, Soft Play, Trampoline Parks). I was responsible for managing the internal and external Contracts team whose scope covers the project management and installation of client projects, realising the concepts of our clients and designers.I managed the Technical Design Team who are responsible for the technical creation of concepts, providing internal technical specifications, new product R&D and purchase specifications for upcoming projects.I acted as Purchaser for full scheme projects, purchasing all items required based on the Technical Bill of Materials. Managing suppliers, lead times and budgets, looking to continually maintain the efficiency of ‘just in time’ deliveries and internal stock utilisation.I ensured continuous improvement through process implementation and control to ensure both internal and external customers receive the best possible service that reflects our manufacturing and design capabilities.

Rotherham

Tech Spray Fibreglass Ltd. are a creative, specialist, GRP supplier based in South Yorkshire. Mainly working supplying components to the play, leisure and tourism markets as well as developing products in other markets. My role was to ensure that Tech Spray were always present, attentive and available when our clients desire a focused approach to meeting their brief. Listening to the requirements of our clients and using my own experience, as well as the specialist knowledge and experience of the design and manufacturing teams, to ensure client expectations are exceeded in both service and product. Delivering solutions where others only want to sell their products.I was also responsible for physical and digital marketing along with improving internal quality standards through the introduction of quality management processes and documentation. The latter providing constant development to the business allowing us to increasingly provide our customers with higher levels of service.

Managing the internal sales function meant being responsible for ensuring that our customers received high quality service from our account managers and sales coordinators.Through providing high accuracy, fast responses and going the extra mile to exceed customers expectations, I built strong long lasting relationships with national & export accounts along with customers in varied markets.Understanding the market and therefore the customer requirement is essential and I believe that this contributed to building trust with our clients' evidenced in continuous sales and support over many years.Developing my knowledge in Export logistics as well as a broad knowledge of product offerings allowed me to support our clients overseas, not only increasing our own sales, but that of distributors around the world.

Working in various roles within the company I gained a wide scope of experience in service, sales, staff and resource management. I fully enjoyed my time at Snozone, from being a part of the customer experience in Customer Service to organising and running corporate events and eventually managing the successful Corporate/outbound sales team. I developed reliable revenue streams within the education sector through getting close to the customer. This enabled us to be passionate about providing the best products, with informed opinions on what our customers wanted from us. We continually exceeded expectations to benefit both our customers and the company from an experience and financial standpoint. I found the leisure industry to be extremely unique and fast paced which I believe contributed to my wider understanding of customer service and galvanised my belief in constantly striving for excellence in customer experience.

Engaging new musicians young and old through my own passion for music and performance. I offered private tuition around caring for my (then) young family. I enjoyed adapting new ways to explain theory and technique to different personalities and ages, being rewarded by seeing the improvement in their abilities over time. I have since used many inter-personal skills gained throughout my time as a tutor to enable me to better manage performance of both myself and others' as well as adapting to situations and understanding different perspectives.

Education record

Education record