As required provide all levels of support including but not limited toInstallation, Test , Turn up and decommission for the following:Pos equipment, Kiosks, Routers / Switches, servers, wireless networks, VOIP.Demark and T-1 installation test and turn up.Perform Site surveys.Provided desktop support and follow up for the user and all peripheralsassociated with the work station, troubleshooting, repair or replacement asrequired.Work with the client to resolve any active TELCO and Network IT issues .Assemble, set up, trouble shoot and dissemble video and teleconferencingEquipment including but not limited toCisco room kit 55 as well as Crestron flex and Avaya, Cisco digital phones andProducts.Explain to the client why and what work will be or has been done to correct thereissue and provided updates in a timely manorWork with as needed upper level support as required.Provided work accountability time justification to all involved parties Provided the highest level of client service to assure there satisfaction with thework performed, following the FS 24/7 guidelines.Work under pressure during live outage situations to provided the highestsupport to get the issue diagnosed and resolved by sticking with it until resolved

Manage the vendors performing the site work and daily field operations. Attend daily and weekly meetings at a market level and Nokia management covering all areas from Quality, Progress, Logistics, Reporting, to identify and report challenges to market management. Review site scope of work and Notice to proceed with vendors to assure accuracy with work performed Work from Home office but may make trips to site locations as required. Maintain site list tracker with project goal time line, to assure on time completion of work scope. Schedule site visit access with land lord’s for all involved parties. Review of Change Orders from vendors, land lords and service providers. Track troubleshooting requirements and schedule follow up site visits. Maintain open communication and support with vendors to resolve any project road blocks, maintain the ability to think clearly through the approved process, and anticipate challenges Identify inefficient processes and make recommendations for improvement.

Manage ongoing site upgrades for T Mobile in the Connetcicut market

Construction / Project Manager looking for projects in ct

Report to Alcatel-Lucent Project managers on the progress of the Sprint 4G upgrade project in the Connecticut market.Work over the phone and In the field to meet with turf vendors, general contractor field teams, and the customers to resolve any and all possible roadblocks that may hinder the completion of the desired scope of work for the Sprint 4G upgrade project. Provided support to all teams on all phases of the Attend all conference calls and meetings as required for this project.construction process. Review and quality check all work performed by General contractor teams and supply feedback to teams on work preformed from the site scope of work. Provide the needed information to complete the close out package process.

Report to Alcatel-Lucent Project managers on the progress of the Sprint 4G upgrade project in the Connecticut market.Work over the phone and In the field to meet with turf vendors, general contractor field teams, and the customers to resolve any and all possible roadblocks that may hinder the completion of the desired scope of work for the Sprint 4G upgrade project. Provided support to all teams on all phases of the Attend all conference calls and meetings as required for this project.construction process. Review and quality check all work performed by General contractor teams and supply feedback to teams on work preformed from the site scope of work. Provide the needed information to complete the close out package process.

Report to the director on all projects with timely updates on construction progress with the LTE dc-dc converter, power plant cabinet install’s and all phases of the equipment construction process.Work with turf vendor, king network field teams, and the customer to resolve any and all possible roadblocks that may hinder the completion of the desired scope of work. Provided support to all teams on all phases of the install process. Review and quality check all work performed by king network teams and supply feedback to teams on work preformed from the site scope of work. Complete all required paper work, update progress tracker and send daily to all team leaders and all related personnel.Provide the needed information to complete the close out package process.Assets field teams on site as needed.

Report directly to att wireless management on all issues, act actively as the single-point contact for all projects involving fiber to cell sites in the state of Connecticut; serve as liaison between wireless and wire line support groups, and all vendors to resolve any roadblocks affecting the start to finish, successful completion of the fiber to the cell site project, make unexpected trips to meet with vendor’s engineers, landlord property management, and the tower company for site walks and accurate, detailed scope of work explanations and needed approvals; attend various meetings and actively participate in national and local conference calls providing management with daily/weekly updates; respond to numerous telephone calls and emails relating to specific roadblocks or coordinating site visits with all involved parties in an effort to resolve specific issues; while resolving roadblocks, it has been necessary to provide informal training for vendors, technicians, and other participants involved in the project.

Provided Managerial assistance to staff while utilizing an array of computer assisted diagnostic programs, managed schedules, evaluated customer needs and presented estimates with alternative measures; performed extensive technical and mechanical work on various types of private and commercial vehicles

Provided help desk support for the installation, turn-up of: t-1 circuits, hoot & holler circuits, a/v equipment, video codex cabling and insulations video conferencing at customers site, assisted on-site technician with trouble resolution of audio and video equipment, wan/lan and Telco issues. Provided 2nd tier support on all Telaid equipment and related vendor equipment, provided wiring diagrams and detailed procedures for trouble resolution to customer’s satisfaction. Provided out-of-hours support to on-site technicians and customers. Open and monitor status of trouble reports from start to finish, provided reports for upper-level Telaid management on trouble-ticket status, informed customers of trouble resolution.

2nd Tier Support - Provided support for installation, turn-up and maintenance of various transport systems for T-1 up to OC48.Customer SatisfactionDirect liaison to customer in resolution of difficult and sensitive trouble cases; Provided up-to-date status reports continuously during resolution period; Coordinated trouble clearance procedures; Ensured customer satisfaction by following a trouble ticket from start to finish; Compiled detailed records of all tasks performed and applicable charges.ManagementServed as a Liaison to ILEC’S, CLEC’S, vendors and customers while resolving problems and service restorations; Coordinated all trouble clearance procedures.Staff DevelopmentProvided on-the-job training for both inside and outside personnel; Taught proper procedures and techniques for fault location and trouble isolation; Assisted in establishing proper procedures for the turn-up of new equipment; company-wide Consultant in establishing new procedures and special projects including the Plant Training DepartmentPlant SupportAnalyzed engineering conflicts and maintained transmission systems to the component level; supported engineering department with product or service related difficulties and discrepancies;Resolved discrepancies in technical documents and equipment procedures, such as engineering drawings, specification manuals, and Plant Training Procedures consultant.