Chris Hammitt Email & Phone Number

Silver Spring, Maryland, Us

Chattanooga, Tn, Us

(Cloud Migration >> Cybersecurity >> IT Strategy >> Team Leadership >> Vendor Management)• Operational leader and visionary overseeing the technical expansion of new offices in Cleveland, TN, and Pensacola, FL, along with the expansion of Chattanooga and Memphis offices, ensuring seamless integration and immediate operational readiness.• Managed a successful cloud migration project, enhancing system scalability, reliability, and accessibility.• Developed and implemented comprehensive IT strategies aligned with business goals, driving organizational growth and efficiency.• Directed robust cybersecurity measures, including migrating to a new Multifactor Authentication provider and reconfiguring Entra ID Conditional Access policies, significantly increasing security and streamlining user access.• Created and maintained disaster recovery plans, ensuring rapid recovery and business continuity during data loss.• Authored the company's Written Information Security Program (WISP) and formalized the incident response plan, bolstering the organization’s security posture and achieving compliance with industry standards.• Researched and procured cost-effective Microsoft E5 licenses to meet cybersecurity insurance requirements, centralizing security tools, and optimizing the IT infrastructure.• Fostered a culture of innovation and continuous improvement within the IT team, leading to significant achievements and advancements in technology adoption.• Ensured compliance with relevant regulations and standards, maintaining the integrity and confidentiality of company data.• Streamlined IT support processes, enhancing troubleshooting capabilities and reducing issue resolution times through automation and proactive measures.• Spearheaded vendor management and procurement activities, securing optimal pricing and service agreements.

Chattanooga, Tn, Us

(Network Management >> Automation >> Documentation >> Technical Support >> Training)• Enrolled the company in Dell Prodeploy and created a "Golden Image" for laptops, reducing remote employee onboarding time by a full week and enhancing the onboarding process.• Automated load balancing management in the RDS server pool via PowerShell, significantly improving issue resolution time for end users.• Conducted comprehensive documentation of the IT environment, creating a living document for real-time information access and rapid problem resolution.• Reduced issue resolution time for end users and gave the IT team enhanced troubleshooting capability by automating disabling and reenabling load balancing in our RDS server pool via PowerShell.• Provided advanced support for IT systems, enhancing the user experience and minimizing downtime.• Implemented proactive monitoring and maintenance strategies, preventing potential issues before they impact operations.• Managed software and hardware inventories, ensuring the availability and optimal performance of IT assets.• Collaborated with cross-functional teams to develop and implement IT solutions that supported business initiatives.• Delivered training and support to end users, promoting effective use of IT resources and tools.• Optimized network configurations, enhancing connectivity and performance across the organization.• Maintained high levels of system availability and reliability, supporting business continuity.

Chennai, Tamil Nadu, In

•Worked with other contractors as well as full-time IT staff to replace user workstations•Tested and ensured the proper function of newly installed units.•Collect and document old workstations for return to the leasing company.Key Achievement: Replaced over 1000 workstations and peripherals in two T-Mobile facilities (Chattanooga and Nashville), confirmed network connection and updated group policy while working with the fulltime IT staff

Hixson, Tn, Us

(Technical Expertise >> Project Management >> Customer Support >> Market Analysis >> Sales Collaboration)• Leveraged subject matter expertise to provide technical expertise and support during the sales process, ensuring customer requirements were accurately met.• Employed high-level competency to develop and lead the installation of IT systems such as networking, automation, and A/V systems for individuals and medium-sized companies with 200+ users.• Conducted product demonstrations and presentations, displaying the capabilities and benefits of IT solutions, effectively driving customer engagement.• Developed technical proposals and documentation, aligning solutions with customer needs and business goals.• Collaborated with sales teams to identify opportunities and develop strategies for closing deals.• Assisted in designing and implementing IT solutions, ensuring successful deployment and integration.• Conducted market research and competitive analysis, identifying trends and opportunities for growth.• Supported customer training and onboarding, ensuring smooth adoption of new technologies.• Managed customer relationships, providing ongoing support and addressing technical issues.• Participated in industry events and conferences, promoting the company’s products and services.• Contributed to the continuous improvement of pre-sales processes and tools, enhancing efficiency and effectiveness.

•Explored business environments to determine the technology needs of businesses at different levels. •Monitored how clients used technology through CRM and ERP software and offered options that guaranteed the best value for their money.•Led continuous expansion of the client base.Key Achievement: Completed over 15 separate office technology equipment certifications.

Chattanooga, Tn, Us

• Interface directly with customers to diagnose and fix various hardware and software issues• Create and track tickets.• Modify existing software as necessary to correct errors and improve products. • Advise and carryout RMA’s when needed.

• Founded printing company targeted at apparel screen printing opportunities. • Developed and pitched a plan for an automated modernized digital printing system, securing $30,000 in funding. • Increased volume of business by 700% by following up on leads, cold calling, and networking. • Created a completely automated system for designing and printing customized garments enabling the growth in business volume. • Installed and maintained hardware and software to support printing efforts. • Restored data, operating systems, files, documents, and drivers. • Resolved computer hardware and software, printing, installation, and operating systems issues. • Managed business finances, including paying vendors and suppliers for products services rendered. • Set up new vendor and merchant credit accounts. • Received and correctly processed both written and verbal instructions and work orders.

Bachelor Of Science - Bs, Information Technology

Technical Diploma, Computer Operations Technology - Tennessee College Of Applied Science