Over 20 years in the motor trade at the same site has given me the opportunity to gain extensive experience ranging from technician, parts & service advisor, assistant manager and my current role as aftersales manager. I am wholly focused on providing a high level of customer service and the department i supervised and now manage has achieved above objective customer satisfaction scores for the last 15 years. My experience in both the motor trade and previous employment. Have shown methat keeping your staff and customers happy is core to a succesful department. By striving for both you can achieve customer retention and a higher level of productivity. This in turn will lead to increases in customer footfall and profit growth.