During my tenure with Apple, I've delivered an exceptional customer and employee experience while overseeing sales and operations within a high volume store. Lead a team of 100 in exceeding performance expectations across Sales, Technical Services and Product Training. Hire and onboard new talent pool and develop training to capture market opportunities, drive Apple product loyalty and create excitement around new product launches, programs, and initiatives. Implement visual merchandising, inventory and sales strategies based off revenue volume and store layout. Selected for a 1-year Interim Store Leader role at the Ridgedale location, expanding strategic focus on overall Apple experience, product strategy and market performance. Notable Achievements Include§ Grew revenue by $10MM during tenure by optimizing sales strategy, customer experience, employee engagement and performance. § Increased team business engagement from ~30% to 51% and realized 10% quarter-over-quarter business growth.§ Reached a 7% increase in customer satisfaction within 1 quarter in the Apple Ridgedale location. § Catapulted Ridgedale store into top quartile in performance for Midwest Market in 30 days and sustained performance across connected phones, apple care, apple pick up and accessories attach. § Beat KPIs for Connected Phone and Apple Care new product launches despite re-opening understaffed following Covid closure. § Remediated coverage shortages for processing device hand backs. Developed training program to enable sales team members to assist services with customer pickup experience.§ Promoted 3 team managers to management roles in the Twin Cities market by identifying top performers, working with each to remediate weak areas, and advancing individual skills through stretch assignments.§ Selected to plan and execute sales floor construction of a new store in the Twin Cities. Trained ~ 50 team members on sales strategy and store processes within the new location.

I was hired by this leading sports retailer to lead a team of ~50 in store operations, sales, and merchandising while being groomed to lead the Nebraska and Iowa district following expansion of new retail locations. Grew sales team, directing recruitment, onboarding and training of new team members. Innovated and rolled out new merchandising strategies and promotions throughout the market. Notable Achievements Include§ Mentored and onboarded 3 new General Managers, providing guidance on effective store operations and team leadership. § Surpassed average metrics for customer satisfaction, consistently ranking as a top performing store for customer experience.

In 2012, I was promoted to oversee P&L and operations for Home Sales and Services within a district with 14 stores. Designed and executed strategy for revenue growth, KPI growth, and merchandising. Conducted gap analysis to identify performance obstacles and established foundational behaviors and business strategies with General Managers to drive sales performance, customer experience, and employee development. Initially hired to manage Home Sales, assuming a dual leadership role over Home Sales and Services within 8 months. Notable Achievements Include§ Realized a 50-60% average performance increase across Sales and Services.§ Captured month-over-month improvement across stores by transitioning Assistant Manager mindset from an individual contributor approach to a collaborative district-wide mentality.§ Restructured leadership team, recruiting and onboarding 7 new peak performing leaders within the Services team. § Designed a customized training plan for Sales and Services to more quickly and effectively onboard new district talent.

As the General Manager, I was charged with building and leading a team of 4 managers and 80+ team members within a multimillion-dollar revenue producing retail location. Led sales, merchandising, inventory management, human resources, and loss and prevention strategy. Managed labor expense while ensuring optimal customer service through effective scheduling and resource allocation. Notable Achievements Include§ Consistently ranking in the top 20% (top 50 out of 1060 stores) for performance. § Increased employee satisfaction by 10%, landing in top 30 companywide for employee experience within 1st 6 months in role. § Tapped to apply leadership skills as a General Manager Specialty Coach within the district. Devised and executed training to remediate team performance issues throughout 16 stores and trained and mentored 4 newly hired General Managers.