At Arrow Electronics, I develop and deliver unique solutions for a variety of vendors in the data center market. Clients I’ve worked with include Aruba, HPE, Microsoft, Cisco, NetApp, EMC, VMware, Citrix, IBM, Juniper, Symantec, and Oracle.Some highlights include:♦ Delivery of key services to top-tier Resellers in the Data Center space in North America for Arrow Electronics♦ Draft custom scopes of work for Value-Added Resellers that encompass all of their special requests and requirements. Generate an additional $12M-15M in annual revenue. ♦ Establish Aruba-based solutions for Arrow as well as position Aruba WLAN solutions for customers. Achieve Aruba Gold status by maintaining technical certifications.♦ Streamline and automate WLAN solutions that generate an additional $600K-750K in annual revenue. ♦ Incrementally grow the Microsoft-based professional services for large re-sellers and their customer base. ♦ Earn recognition as Solution Architect of the Year at the National Sales Conference in 2016.

At Shared Technologies, I guided all aspects of Branch Operations and Service Delivery throughout Washington, Oregon, California, Alaska, Hawaii, Arizona, Idaho, New Mexico, Utah, and Nevada.Some accomplishments included:♦ Encouraged teamwork and collaboration during all sales-related processes. Won new business that accounted for 20% of bottom-line annual profit.♦ Facilitated monthly town-hall style meetings that established and reinforced the linkage between local operations and the company’s overall goals and objectives.♦ Quickly responded to and addressed customer escalated issues at the branch level. Authored an Urgent Escalation Procedure that reduced the number of escalated incidents by 50%.♦ Achieved a successful work-life balance with employees. Tracked personal and professional goals for individuals and groups. Motivated employees to succeed and move up within the organization.

As a Senior Manager, I spearheaded Contact Center Application development as well as delivery within the United States Market. Some achievements included:♦ Designed and executed a comprehensive plan that decommissioned the CTI lab facility located in Woodbridge, New Jersey. Slashed operating expenses by $2M annually.♦ Acted as company representative and spokesperson at industry trade shows. Delivered compelling speeches and presentations to potential, new, and existing customers.♦ Supported the acquisition of nearly $5M in additional business from the State of Arizona. Established a strong relationship with key stakeholders that secured new and future business.

At NextiraOne, I oversaw the introduction of the Contact Center IVR/CTI Applications into the United States market.Some accomplishments included:♦ Transformed the organization into a Professional Services model instead of a Product-Centric model. Focused on the end-user experience as well as overall stakeholder satisfaction. ♦ Earned a spot in the NXO Key Contributor program as one of the top-performing executive leaders within the organization. ♦ Assertively negotiated the terms and conditions of the State of Arizona Conformance Project. Improved revenue performance to $1.8M.

As the Senior Manager of Contact Center Applications-West, I championed all Contact Center Applications as well as all service delivery processes in the Western United States. I efficiently and effectively managed all daily operations/special projects for Managers, Contact Center Integrators, and Developers throughout the region.