Chris Harrell Email & Phone Number

Worldwide, OO

Santa Clara, California, US

Santa Clara, CA, US

• Co-Chairs ServiceNow Federal Culture Council (Charity and Giving)
• Selected for ServiceNow’s coveted Manager Training Program out of thousands of applicants
• Directs and Oversees Sales Team Performance and Revenue for team of 7 sales executives
• Develops, Designs, and Leads team execution of strategic plans to achieve sales targets
• Leads and Motivates staff to improve Market Share and Customer Experience with clients
• Delivers Recruiting and industry-leading training & instruction

Santa Clara, CA, US

• Active Mentor with a passion for coaching and developing others to their highest potential
• Partners with area VP to shape GTM strategy, build actionable capture plans
• Aligns as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and strategically plan GTM solution.
• Extensive sales leadership: interviewing, mentoring, and developing/leading high performance teams selling into ITIL domains
• Delivers and executes annual go-to-market model to build a multi-million dollar line of business in the largest and most strategic Civilian market
• Continuously develops our team of Sales Development Reps with domain expertise in Technology Workflows to drive ServiceNow solutions.

Palo Alto, CA, US

• Grows OEM mobility & desktop transformation business for Healthcare Account Portfolio
• Produces 63% YoY annual growth in quota attainment
• Grows YoY Q1 quota attainment by 98%
• Increases mobile and desktop Federal Healthcare market share to 32% (15% increase) across accounts
• Effectively negotiates ELA agreement upgrades in excess of $1M+ with key channel partner
• Expands partner and channel pipeline growth from $83,000 to $6.2M in 6 quarters Duties

Palo Alto, CA, US

• Produced 141% growth rate in first 12 months
• Grew solution sales territory to 700% increase in product sales in first 28 months
• Grew territory pipeline from $450,000 to $32,000,000
• FY14 240% of quota, FY15 380% of quota, FY 2016 410% of quota
• FY 2014 Closed the largest sale in BU history to Federal Bureau of Investigation (FBI) and Army STRATCOM
• FY 2013 Closed 187% of Quota on first federal enterprise license, Walter Reed Bethesda Medical Center

Bellevue, Washington, US

• Produced and Closed 1st Federal Enterprise License (ELA) and Services Agreements in company history with the Walter Reed Bethesda, US Secret Service (DHS) and Amtrak
• Delivered 107% of Quota
• Led Account Interface with R&D and Product Management for the purpose of articulating collected RFEs and the associated business cases
• Delivered consultancy or discovery workshops to produce value proposition and business case* Drafted Startup Business Plan and Business - Win Strategy

Mclean, VA, US

• Maximized efficiency and efficacy of Healthcare Information at Dept. of VA.
• Identified program management systems integrations and controls as well as led the documentation and final review of project deliverables.
• Focused on Enterprise Strategy, Sales, and Operations.
• Delivered enterprise mapping identifying vendor technology products alignment with VA Deputy Director initiatives
• Authored technology design controls in the project software Test Plan and communication procedures

Worldwide, OO

• Big 4 Consultant for IT and Cybersecurity specializing in Enterprise Risk Management services for Federal Civilian accounts. Partnered with Senior Management to lead development of Center of Excellence (IT DR). Focused.
• Won in-flight short to medium term OCC and IRS COTS Program investments ($50k-$100k) in DR technology
• Deployed state-of-the-art taxpayer account processing with data-driven technologies that improved service to taxpayers by 14 days, enhancing IRS tax administration capabilities
• Supported development and integration of risk management strategies and solutions (people, process and technology) for senior operations and technology personnel including Chief Information Officer, IT Risk Officer.
• Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
• Articulated client requirements and define technology strategy and implementation to deliver quarterly roadmap to address key risks weekly in the environment

Mclean, VA, US

• Provided customized financial analysis, advice and investment information to bank clientele to support customer needs and requests
• Supervised branch employee training (6 employees) and oversaw critical daily bank operation and compliance processes to counsel colleagues on technical training and administrative tasks
• Performed monthly internal /audits on policy compliance and Federal Bank regulations
• Established and cultivated relationships throughout the community among local and business banking customers
• Responded to client issues that impacted the acceptability, rejection, or correction of services and relationship concerns

New York, NY, US

New York, NY, US

Washington, District Of Columbia, US

• Developed guidelines on budget approvals
• Projected trends and over-expenditures for five day workforce readiness program
• Led and coordinated government initiative issued by Washington, D.C. Mayoral office
• Customized development of Employability Program training packages to determine compliance with policies, program objectives and accuracy of completed work for ongoing monitoring and evaluation
• Led internal committee meetings agenda promoting business development and facilitating growth of emerging businesses in the District of Columbia

Bachelor Of Arts (B.A.), Economics

Diploma