Chris Hatch Email & Phone Number

Wilson, Nc, Us

Wilson, Nc

United States

United States

Raleigh-Durham, North Carolina Area

- Contributed direct support and training to over 55 students weekly yielding a 70% graduation rate- Exceptionally organized and outlined student certification plans and tracked progress directly increasing certification rate by ten percent- Corresponded with hundreds of students to accurately convey student’s program status and resolve personal concerns resulting in 75% retention - Assisted in maintaining an online training environment while enhancing existing courses by updating training material as directed

Raleigh-Durham, North Carolina Area

- Excels in communicating expectations to students while holding the student accountable; maintains an 80%+ graduation rate- Provides networking/desktop support while accurately conveying a vast knowledge of available via training platforms and material to students; maintains a 40% pass rate- Successfully mentored hundreds of students achieving a 99% retention rate; awarded Mentor of the Year for 2019- Develops collaborative and supportive relationships with both students and co-workers- Monitors and tracks records of student’s progress via Salesforce

Wilson, Nc

Area Field Managers are responsible for:- Maximizing sales and profitability by establishing and maintaining partnerships with local business owners within an assigned route. - Actively promoting the U-Haul brand to local stores and businesses to rent our equipment and services. - Effectively educating local store and business owners on the benefits and advantages of becoming a U-Haul dealer. Additional responsibilities include: - Furnish rental equipment, supplies, and instructions necessary to operate a U-Haul dealership.- Prepare activity reports and ensure U-Haul equipment operates IAW pre-determined maintenance procedures.- Operate the service rig when properly equipped for distribution of trailers, towing equipment and arrange for recovery of lost, stolen, or abandoned U-Haul equipment.- Audit rental records and contracts.- Open and close U-HAUL dealers.

Suffolk, Va

- Responsible for the operability and maintenance of US Government communications and information systems, valued at over $500 M, ensuring an operational readiness rating of over 98%- Developed and implemented maintenance policies via SharePoint for 116 sites impacting information technology and communication systems- Trained over 3,000 personnel in the hardening of information systems to include applying software patches, security scans, and access control; ensured adherence to wiring standards and equipment configurations for shipboard wide area network- Conducted 43 site visits to train and evaluate critical maintenance policies that influenced the operation and security of various communications, servers, and switches; operational readiness increased by 40% within 12 months- Oversaw the management of the Unclassified / Classified networks containing 1,000 host machines; managed NTFS permissions for 800 staff personnel- Supervised, trained, evaluated, and directed the daily activities of 17 Information Technicians responsible for help desk tickets, 1,000 client machines, and ancillary equipment in support of 800 staff personnel

Norfolk, Virginia

- Oversaw the management of 2 fileservers while maintaining $70K in assets to include 90 client workstations for 320 personnel- Performed 200 Quality Assurance checks on newly installed systems to include network configuration audits, access control systems, and disaster recovery- Directed day to day hardware maintenance across 3 Naval combatant ships for Exchange Servers impacting 1,500 users and 700 host machines- Ensured 100% network reliability for 300 unclassified user accounts and 75 classified accounts as well as 150 accounts for the command’s Intranet; responsible for user access, group policies, IP addressing schemes, and recovery backup procedures- Achieved 50% advancement of personnel by Implementing technical training for 25 technicians and operators - Served as department director to lead all information technology activities and staff supervision of 10 information technicians; implemented process improvement by enhancing relationships between the staff and individual command units

Norfolk, Virginia

Directed daily operations for a large electronics department including supervision and mentoring of 80 personnel- Provided technical and engineering assistance to resolve complex problems- Oversaw installation and System Operability Verification Tests of information systems, communications, radars, and navigation aids- Ensured timely completion of over 1,000 preventative maintenance actions each quarter on shipboard/ashore end-to-end information systems- Equipment maintained included Local and Wide Area Networks, desktop computers, routers, uninterruptible power supplies, and peripheral devices- Expertly managed the acceptance, installation, and testing of 212 pieces of test equipment worth $800K- Successfully trained 58 personnel resulting in a promotion rate of 33% and 57% achieving specific qualifications for professional development- Performed maintenance on information systems, communications, radars, and navigation aids- Read and interpreted schematics while utilizing test equipment to localize malfunctions in various electrical/electronic systems- Implemented accounting procedures to maintain control of inventories and work flow; evaluated operational test results against engineering design standards

Norfolk, Virginia

- Experienced Satellite communications technician; quickly restored four circuits during Operation Iraqi Freedom for component commanders to effectively communicate - Provided 100 hours of technical assistance to Space and Warfare for installation of seven Ultra-High frequency radios - Directed the installation of a maintenance and material program for 400 pieces of communications equipment to ensure 100% readiness- Implemented a calibration program for test equipment used to maintain the technical standards of communications equipment - Delivered 250 hours of Command and Control communications during live exercises- Executed the disposition of $13 million in tactical mobile equipment due to disestablishment

Norfolk, Virginia Area

- Served as lead technical support during five major software upgrades for the International Marine/Maritime Satellite and Extremely High Frequency Follow-on Terminal resulting in successful deployment - Coordinated the load out of over 400 pieces of electronic equipment with zero discrepancies - Ensured 100% operability of ship’s wireless communications, impacting engineering fire response teams and security response teams - Trained 21 personnel on the use of video cameras and security access lock procedures

Hawaiian Islands

- Supervised four maintenance technicians responsible for maintenance and repair of various electronic systems, facilities closed circuit television, and computers - Directed the performance of over 700 preventative maintenance checks annually resulting in 98.9% operational readiness - Responsible for five extremely high frequency satellite terminal; repaired two faulty electronic modules, replaced faulty line conditioner and crypto unit restoring Emergency Action Message to the pacific

Jacksonville, Florida Area

- Repaired electrical and electronic communications systems and components using industry standard equipment. - Isolated malfunctions in system wiring, sub-assemblies, and other components using technical manuals, wiring schematics, block diagrams, and drawings. - Experienced troubleshooter of hardware / software and various applications within a Windows environment - Developed Standard Operating Procedures (SOPs) for shore telecommunications equipment. Trained 70 operators on the functionality of baseband equipment, crypto, and routers

Bachelor’S Degree, Management Information Systems And Services, 4.0

Activities and Societies: Alpha ChiCompleted Bachelor of Science Information Systems

Information Technology

Associate’S Degree, Technical Studies

Activities and Societies: Alpha ChiCompleted Associate in Applied Science Technical Studies