Christopher Hedgepeth Email & Phone Number

Overseeing IT infrastructure for multiple offices.Ensuring the maintenance of current projects and technology systems.Developing, implementing, and evaluating IT projects aligned with organizational objectives.Implementing/Maintaining HIPAA compliance policies and systems.Identifying vulnerabilities and implementing cybersecurity measures.Administering and managing software subscriptions and licenses.Expertise in managing Active Directory and Office 365 licensing.Managing IT equipment provisioning for employees, including workstations and servers.Liaising with other departments to address IT needs and requirements.Building and maintaining relationships with external advisors and vendors.Preparing financial budgets and performance reports.Experience with technology change management and user security awareness training.Familiarity with Warehouse Management System (WMS) and Customer Relationship Management (CRM) software.Proficiency in specific technologies like Microsoft Hyper-V, WordPress site management, SAP Business One, Microsoft 365, Windows 10, and Mac OS deployment/management.

San Antonio, Texas, United States

Helpdesk - RMM and Patch managementDesktop Support (Windows, Mac)Server Support & Administration (Windows, Linux) - LDAP, DNS, DHCP, GPO, DFS, RDP, PBXNetwork Support; Development; Setup and Installation of Firewalls (VPNs & Appliances), Routers, Switches (Layer 2 & Layer 3, Access Points, Controllers.

San Antonio, Texas Area

Coordinated a team on redevelopment of multiple business locationsUtilize ticketing software with a team to coordinate daily taskInstallation of networking hardware (Switches, Routers, Patch Panels, Access Points)Troubleshoot POS equipment Payment Entry Devices, Registers, Printers, and Servers.Update and Maintain Exchange and Domain Users using Active Directory.

San Antonio, Texas

Desktop supportWeb Developement (HTML/CSS/SASS/JQUERY/JAVASCRIPT/PHP)Management of Hosted/On-Site Servers (Linux)Maintenance/ Updates of Client Websites (Wordpress)Managing Pay Per Click Campaigns (Google adwords, Bing Adwords)Installation and Maintenance of Network SystemsImplementing Backups for Client Websites

San Antonio, Texas Area

Tech Support for Aimsweb Platform - Support a network of education professionals - Provide assistance with web based platform and thorough step by step instructions to navigate the platform

- Commercial and Residential Diagnosis and Repair- Installation and Repair of Structured Cabling- Installation of VOIP systems- Installation and Repair of Networking Cabinets- Installation of Thin Clients- Security Systems Installation- Developed and maintained business relationships through punctuality and professionalism

- Help desk operations of troubleshooting computers, printers, and radios- Leading small teams on operations and tasks- Installation of military/civilian grade cables, Installation of VOIP telephones and networking- Identification of pairs in up to 500 pair cable- Radio repair and wide knowledge of FM, HF, and UHF radio waves- Knowledge of transmission, broadcasting, switching, control, and telecommunications systems- Driving military vehicles to different locations to deliver supplies, materials, and soldiers

• Residential Installation of Cable television, Broadband Internet, and Digital Phone• Repair of Cable television, Broadband Internet, and Digital Phone• Disconnection of Cable television, Broadband Internet, and Digital Phone services

• Commercial installation of low voltage wiring• Drafting and coordinating installation of wire racks• Planning of installation of wiring with blueprints• Installation of data cabinets• Managing a team of installers on day to day activities

Network Operations

Network Operations Cohort: A 9-week course provided by Rackspace inc. which gives students a hands-on learning experience with common.

Education record

High School Diploma