Chris Hendricks Email & Phone Number

Santa Ana, California, US

• Directly support IT Helpdesk/Client Services Operations in Forest Grove, Oregon while remotely managing and assisting Client Services Teams at ten other sites across North America.
• Monitor Helpdesk ticket activity and service levels. Report team performance, technical support issues and trends to the Director of IT and senior management.
• Mentor and counsel team members on assigned tasks during team meetings.
• Communicate network and server maintenance and outage notifications to the global community.

• Directly support IT Helpdesk/Client Services Operations in Forest Grove, Oregon while remotely managing and assisting Client Services Teams at ten other sites across North America.
• Monitor Helpdesk ticket activity and service levels. Report team performance, technical support issues and trends to the Director of IT and operations staff.
• Mentor and counsel team members on assigned tasks during team and one-on-one meetings.
• Communicate network and server maintenance and outage notifications to the global community.

Desktop Support Administrator - Responsible for the ordering, configuration, deployment and ongoing support of all desktops, laptops and printers in the company which has included Wood Village and Beaverton locations and occasional support at our San Jose plant.Additional responsibilities include the complete overhaul and ongoing support of our Citrix.

Promoted from manufacturing technician to entry level CAD/CAM graphics design position. Created drill/route programs for NC drilling/CNC routers and performed design analysis on customer data for buildability of our printed circuit boards. Created and updated drawing files and blueprints.

Owner - Operator of home based small business.Built and serviced custom computer systems for residential and business applications. Hardware/Software support, data recovery, network security. Client base covering mostly Washington County.

Paris, France, FR

Desktop Support Administrator - Responsible for the ordering, configuration, deployment and ongoing support of all desktops, laptops and printers in the company.

Innerlayer wet process technician. Operate and perform maintenance on material shear as well as develop-etch-strip (DES), oxide, preclean wet process lines. Worked graveyard shift during this time frame with regular 13 hour shift on monday each week to perform periodic maintenance and ensure lines are in spec before beginning production.

Randolph AFB, TX, US

Jet engine specialist - Performed intermediate maintenance and complete tear down/build up of TF-33 and J-57 engines for the B-52 Bomber and KC-135 Tanker respectively.Stationed at Carswell Air Force Base, Ft. Worth, Texas from 1984-1987 and Fairchild Air Force Base, Spokane, Washington from 1987-1990. Honorable Discharge with the rank of Sergeant (E4).