Chris Hendricks Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Remote, Usa, Us

Remote, Us

Lead the implementation of a full EDR solution (CrowdStrike) and manage administrativelyLeverage CrowdStrike API using PSFalcon to automate or get more utility out of the solutionAssist with managing the Exabeam SIEM and UEBA platformUse CyberArk EPM to create and manage policies to prevent the use of unauthorized softwareTriage incidents that are ingested into our IR queue, including alerts from various security toolsAnalyze log sources to perform event correlation from a variety of sourcesTemplatize our security stack deployment and onboarding for M&A processes

Assess vendors and third party security posture to validate alignment with our business requirementsImplement a full vulnerability scanning platform (Qualys) and manage IT assets and reportingComplete PCI DSS attestation to maintain compliance status with our payment processorsEnhance the data governance and data classification lifecycle and continually mature the processWork with external auditors to identify security gaps and begin the mitigation or remediation processDocument and analyze SOC 1, SOC2, ISO 13485, HITRUST, Risk AssessmentsLead and maintain projects to onboard essential security tools such as CrowdStrike and Qualys

New York, Ny, Us

Consult with users to determine and resolve hardware and software issuesPerform troubleshooting to isolate and diagnose user technical issues.Provide telephone, e-mail and network alert response and utilize ticketing system todocument and track open problems. Responsible for keeping user training documentation up to date.Assist with planned network and server maintenance and upgrades.Track software licenses.Configure and deploy network devices and workstations according to standards.Provide detailed and effective communication to internal team. Clearly communicateproblem/resolution process to users and / or management.Work directly with vendors to identify solutions and actively apply those solutions forimproving the LS Power’s client infrastructure.Continuously strive to improve user support by identify opportunities and recommendsolutions for improving services efficiency and effectiveness.Develop and implement enterprise wide solutions for desktop management and infrastructure.Perform basic LAN/WAN troubleshooting to isolate and diagnose problems.Monitor networks via internal reporting tools; help resolve network and system problems,perform break-fix troubleshooting on networks and systems and escalate to engineers asneeded.

Valley Stream, New York, Us

Use business analyst skills for project developmentPresent projects in front of key stakeholders and managersAnalyze and enhance business processesSoftware support and implementation in remote locationsHardware support and implementationNetworking support in remote locations (LAN, WAN)Install Computer peripheralsConfiguration of network printers.Mapping of network drivesFacilitate office relocation and provide LAN configurationTroubleshoot internal users software and hardwareReceived troubleshooting requests via email and phoneAssist in troubleshooting WMS softwareSystem administrator of G Suite email client for all usersSystem administrator of WMS for all usersManage security rights of users Preform proper employee entrance/exit procedures for all systemsFacilitate meetings with clients to conduct system integrationProper documentation of process flow between multiple systemsWork on unique projects with variety of internal usersDocument milestones and deliveries

Provide desktop support to faculty and patron computersManage a total of 14 computersMaintain the LAN to provide the faculty and patrons with a secure connection to the internetWork with a firewall and OpenDNS to ensure safe use of the internetEnforce Group Policy Editor on patron machinesUpdate website with relevant content

Edwardsville, Illinois, Us

Provide customer support for faculty and studentsOn-call technician assistance for labs and classroomsSubmit accurate trouble tickets with detail to desktop supportUpdate common knowledge base with common problems