Chris Her Email & Phone Number

Minnesota, United States

•Maintain B2B Relations.•Account Management.•Project Management.•Email and cold calling to potential customers for business development.•Perform various duties with technical teams and support analysts.•Experience with Cisco, Spiceworks, iBoss, Sonic Walls, Windows servers, Printers, SNMP, Windows Active Directory, Mac OS X 10.7.5 Server Admin Tools.•Remote access with Windows Remote App, Team Viewer 8 (Mobile/PC), LogMeIn (Mobile/PC), Join.Me (Mobile/PC), Bomgar.•Apply an in-depth understanding of provided services and methodology to address business needs.•Maintain a thorough understanding of technology services and trends.•Provide customers with the highest standard of customer service through follow up contact and consultation to protect growth and integrity of the company.•New technology deployment and maintenance.•Minneapolis and St. Paul area Charter school Clients, I provide all tiers of support; server, network support, email support, desktop support, desk side support, PC and Mac support, Microsoft Office, Network printers, any migration needs using USMT and NTbackup. Provided technical consults on new hardware and technology needs to excel the schools in the Technology Department.•GES (Global Experience Specialists) and FireBrand Inc. Clients, I designed and deployed a working network for the clients proprietary POS systems, printers, receipt printers, and credit card scanners.. •Provide all Tiers of support ranging from network, software and hardware related issues.

Provide technical phone support for Apple IOS devices outbound and inbound callsTroubleshooting Apple IOS software to isolate customer’s issue by utilizing resources to resolve, provide an explanation of the issue or support redirects.Provide support and how-to knowledge to assist internal and external customers in updating software, firmware and backing up personal dataAdvise customers about general and technical information pertaining to Apple products and software by phone and emailSetup repairs for customers with hardware related issuesData entry. 40wpm.Receive incoming customer escalation issues by phone from carrier services and other Apple departments for resolutionMaintain knowledge and skills related to IOS hardware and softwareFollow up to resolve customer issues by email or outbound callsTeam Lead experience supervising 20 advisorsCreating and submitting tickets to engineering for system wide software issues