Chris Herbert Email & Phone Number

Watford, United Kingdom

• Complete dataloads of vehicle pricing• Maintain finance and quoting rates (margins, RV’s, SMR rates etc)• Create and manage reports within the business using the Izenda reporting tool.• Work with the Account Development team to provide customers with bespoke reports• Liaise with data suppliers to ensure the reliability of their data and resolve any issues• Manage Tusker’s and our customers’ discounts and terms and manage quote validity• Support the sales team in completing tender responses and providing ad-hoc pricing and rate sheets.• Manage the back office system including pricing and parameter settings and customer set-up.

Development and on going reporting of daily LFL’s by channelDelivery of a UK balanced scorecard to be rolled out to all storesDevelopment of decision driving reporting, including cross selling information, footfall, conversion, and average customer spend reporting Development of reporting to calculate quarterly bonus schemeDelivery and improvement of current store availability reportingSupport with delivery and implementation of a store payroll productivity modelAd hoc reporting for UK finance and UK Head of Stores to provide better management information and streamline current processes

Supported existing and ongoing rollouts of all data and voice solutions for NHS funded healthcare authorities and private care trusts across the UK. • Produced monthly customer presentations, detailing performance trends and service affecting incidents.• Provided root cause analysis and created incident reports for customer satisfaction, complaints processes, external customer meetings and presentation results.• Undertook accurate management and manipulation of client data.• Reviewed, analysed and validated data to ensure consistency, integrity and accuracy.• Translated business needs into data management objectives.• Maintained document management system of current data records in accordance with ISO requirements and became the central interface for all governance processes.