Chris Hester Email & Phone Number

Texas, United States

Dallas–Fort Worth Metroplex, Texas, United States

* Managed integration merger office support of $4B+ AMS acquisition including progress read-outs to c-suite leadership team of acquirer and target companies* Constructed current-state and future state organization designs based on best-practices related to optimal management levels, reporting structures, and strategic initiatives* Led efforts to identify and develop implementation plan for ~42M in operational cost savings of a ~$400M Sales & Marketing organization* Designed UX improvements to customer subscription renewal process for a ~$3B tech company, resulting in 20% increase in digital engagement and $15M increase in renewal revenue• Developed strategic program generating $30M in incremental revenue by enhancing marketing, strengthening unique selling propositions, identifying and prioritizing feature launches, and improving customer segmentation and bundling options for a B2C tech subscription company* Advised on spin-off strategy for a $1B business unit, providing guidance on IPOs, strategic buyers, and market spin-offs.

Houston, Texas, United States

* Optimized product mix for 1000+ store locations to simplify the consumer decision-making process by rationalizing SKUs and streamlining menu design using consumer research, reducing inventory complexity by 50%* Validated product price strategy and menu optimization by building, testing and implementing a market research survey for 5,000+ consumer respondents, securing recommendation adoption from 400 franchisee owners * Created a market segmentation strategy for a $500M quick service restaurant by utilizing factor analysis on census and point of sale data to optimize pricing across 11 identified demographic segments

Dallas, Texas

* Designed and implemented a strategy to drive timely resolution of 20 million equity transactions by analyzing data, prioritizing transactions by business impact, and developing a cross-functional communication plan.* Partnered with global engineering teams to manage the migration of the firm’s derivative reconciliation reporting to a third-party provider and deliver 1 month in advance of the industry deadline.* Utilized data-driven analysis to identify and remediate inaccuracy with the firm’s position and transaction regulatory reporting by establishing golden data sources, enforcing best practices, and constructing comparative analysis models.

Austin, Texas

Employed change management skills across multiple projects supporting efforts to improve efficiency and increase regulatory safeguards for internal client applications, reporting, and procedures.* Bolstered data governance for 1,500+ users on a firmwide client database by establishing a comprehensive information owner program providing access oversight, entitlement administration, and system enhancement and issue resolution.* Enhanced transparency by creating executive reporting for the Commercial Banking CFO and CAO, as well as detailed user reporting supporting over 75 Client Data Management team members and program leads.* Responsible for maintaining, enhancing, and resolving issues for a robust SharePoint user tool supporting daily Client Data functions.

Austin, Texas

Spearheaded a onboarding pilot program in Finance & Business Management, overseeing expansion to all Commercial Banking lines of business.* Generated $26,000 in technology and location expense savings over a 6-month timeframe by proactively instituting an expense management program. * Accelerated the expansion of a 500-person onboarding pilot to 12,000 employees across 275 locations through strategic process design, user training and development, and establishing a comprehensive access database.* Designed a SharePoint workflow tool to consolidate employee information and facilitate a seamless employee onboarding experience.

Wilmington, Delaware

Drove efforts in identifying process inefficiencies and guiding recommended improvement opportunities for cross-functional lines of business for the Consumer Community Bank.* Directed 75+ process modeling sessions to identify strategic improvements and coordinate business synergy throughout the firm’s consumer and community banking business.* Implemented and maintained a reporting dashboard to document 5,000+ business processes to support regulatory reporting of business risks, controls, and action plans by partnering with Control Program Leads.* Utilized effective change management skills to launch a Business Process Mapping tool for over 750 users via guided trainings, the creation of standard operating procedures, and implementing a quality control program.

Wilmington, Delaware

* Managed vendor client relations to document requirements, implement technology enhancements and resolve system issues to implement a firmwide business process mapping tool.* Created mapping standards and documented best practices to govern the creation of cross-functional process maps.* Developed a pricing model to analyze competitor’s strategies, advise sales representatives on optimal pricing, and produce customer value comparisons.

Dallas-Fort Worth Metroplex

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Master Of Business Administration - Mba, Finance

Bachelor Of Arts (B.A.), Economics

Graduated with Liberal Arts Honors