Chris Heydenrych Email & Phone Number

Cape Town, Western Cape, South Africa

Develop and maintain relationships with clients🔷 Act as the primary point of contact for client inquiries, addressing concerns promptly and effectively🔷 Conduct regular check-ins with clients to assess satisfaction levels, discuss product roadmaps, and track progression of client certification and testing projects🔷 Collaborate with internal teams to provide client feedback🔷 Draft and manager review game certificates and reports🔷 Draft invoices for client projects🔷 Report estimated and forecasted revenue to upper management

South Africa

🔷 Lead a team of compliance testers in conducting comprehensive testing against multiple jurisdictional regulations and internal test procedures🔷 Continued Compliance Tester responsibilites🔷 Trained and mentored junior testers to enhance team performance and ensure consistent service delivery🔷 Managed simultaneous projects and ensured that testing timelines were adhered to🔷 Proactively identified and tracked issues across client products, using issue log documents, as well as software such as JIRA🔷 Stayed updated on changes in regulatory requirements and industry best practices to proactively adapt compliance testing strategies🔷 Drafted game certificates and reports for various jurisdictions

City Of Johannesburg, Gauteng, South Africa

🔷 Tested hundreds of online casino games and products against various reugaltory requirements and test procedures for dozens of clients, ensuring a high quality of QA was maintained🔷 Proficient use of MS Office and M-Files for generating testing documents and performing QA reviews🔷 Reported blocker issues immediately to Client Relationship Managers, to ensure that client deadlines were not impacted and that issues were resolved promptly