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Chris Hinks Email & Phone Number
Client Delivery Manager
at
CoreLogic UK
LinkedIn matched
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Current company
Role
Client Delivery Manager
Location
Lichfield, England, United Kingdom
Company size
Who is Chris Hinks? Overview
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Quick answer
Chris Hinks is listed as Client Delivery Manager at CoreLogic UK, a company with 176 employees, based in Lichfield, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Chris Hinks.
Chris Hinks previously worked as Procurement Consultant at Lv= General Insurance and Implementation and Development Lead at Legal & General. Chris Hinks studied at The Arthur Terry School.
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Email format at CoreLogic UK
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CoreLogic UK
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Profile bio
About Chris Hinks
Accomplished Change Manager with over 5 years' experience and over 20 years' experience within the Financial Services Sector. I bring demonstrated success in delivering a portfolio of successful projects that drive business efficiencies and cost savings, whilst also promoting excellent customer experience. I have strong analytical skills allowing me to communicate and demonstrate effectively. My vast experience of dealing with customers, suppliers and leading teams has allowed me to develop strong working relationships and demonstrate a positive 'can do' attitude.Summary of Key Achievements:- Led a claims indemnity programme at Legel & General and achieved over and above targeted savings of £7.5million over a 12 month period.- Successfully managed and implemented a department merger, which involved over 200 staff being cross trained to improve business efficiencies within customer services, significantly improving telephony and post SLA'S and the customer journey.- Delivered the smooth transition and novation of over 65 supplier contracts following the merger of two businesses to protect both customers and suppliers.-A go to expert in excel and presenting data to senior exec through the use of dashboards. look ups, pivots etc.- Introduced and implemented a new claims system, which involved gathering and documenting requirements from SME's across the business through workshops and observations. Arranged testing and piloting before delivering new system improving staff satisfaction, customer experience, reducing complaints and improving FNOL accuracy.- Introduced Case Management across the claims centre involving understanding the as is process and engaging key stakeholders to understand requirements and process improvements. Project delivered a reduction in waste activities and claims touches by over 50%.-Managed project delivering over £1million worth of savings improving the journey for high value claims over the value of £100k- Developed a technical support database for staff to aid their development as well as prevent incorrect claims decisions being made to deliver over £50k worth of savings annually.
Listed skills include Claim, Insurance, Financial Services, General Insurance, and 10 others.
Current workplace
Chris Hinks's current company
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Corelogic Uk
9 roles
Chris Hinks work experience
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Client Delivery Manager
Current
Jan 2023 - Present
Procurement Consultant
- To manage applicable Procurement projects & Supplier Relationship Management reporting to Head of Supplier Services.Key Achievements:
- Delivered the smooth transition and novation of all 65 claims supplier contracts ensuring that customers and suppliers and the businesses are all protected as claims move over to new business.
- Maintained supplier relationships as they transitioned to the new business through continued dialogue, updating on key business updated and… Show more To manage applicable Procurement projects & Supplier Relationship.
- Maintained supplier relationships as they transitioned to the new business through continued dialogue, updating on key business updated and monitoring performance of the account through the uncertain period giving our.
- Produced and presented dashboard to senior exec to demonstrate the ongoing reduction of outstanding claims to ensure that wider project timescales can be met, and risks managed. Show less
Jan 2022 - Jan 2023
Implementation And Development Lead
- To own, support and deliver change projects and process improvements required to support the business reporting to Head of Change:Key Achievements:
- Owned the Claims Indemnity Programme and achieved savings of £7.5million across 12-month period exceeding our target.
- Managed and implemented a department merger, which involved change of working hours and job descriptions across multiple departments
- Introduced a new claims system, which involved requirements… Show more To own, support and deliver change projects and process improvements required to support the business reporting to Head of Change:Key Achievements:
- Introduced a new claims system, which involved requirements gathering from key SMEs across the business, testing, piloting and then ultimately delivering a new and improved experience for both our staff and customers.
- Undertaken Analysis to understand waste actions within claims operations and implementing Case Management to drive efficiencies in claims handling reducing waste by 75% and implementing process confirmation to support.
May 2016 - Jan 2022
Procurement Consultant
Secondment to revise and document the procurement process to bridge any gaps between procurement and operations.Revised and implemented the procurement process including gathering key stakeholder requirements, documenting, and presenting the process and developing the system.Procured new contents repair solution to the business through tender process.
Jul 2019 - Dec 2019
Claims Controller
- To ensure correct policies within claims department are maintained and updated. Ensure correct claims decisions are made, claims leakage identified and improved across internal departments and supply chain and training.
- Produced and Implemented Supplier Audit to review supplier performance and identify any opportunities for improvements and identify and recover over £20k in incorrect… Show more To ensure correct policies within claims.
- Produced and Implemented Supplier Audit to review supplier performance and identify any opportunities for improvements and identify and recover over £20k in incorrect cover payments.
- Developed a technical support database for staff to aid their development as well as prevent incorrect claims decisions being made to deliver costs savings for the business.
- Identified claims leakage through close file reviews and negotiated the return of over £50k from our supplier network. Show less
Feb 2015 - May 2016
Personal Claims Manager
May 2003 - Feb 2015
Claims Handler
Feb 1999 - Jan 2003
Trainee Quantity Surveyor
Francis Graves Ltd
Jan 1997 - Jan 1999
1 education record
Chris Hinks education
FAQ
Frequently asked questions about Chris Hinks
Quick answers generated from the profile data available on this page.
What company does Chris Hinks work for?
Chris Hinks works for CoreLogic UK.
What is Chris Hinks's role at CoreLogic UK?
Chris Hinks is listed as Client Delivery Manager at CoreLogic UK.
Where is Chris Hinks based?
Chris Hinks is based in Lichfield, England, United Kingdom while working with CoreLogic UK.
What companies has Chris Hinks worked for?
Chris Hinks has worked for Corelogic Uk, Lv= General Insurance, Legal & General, Aviva Healthcare Solutions, and Francis Graves Ltd.
How can I contact Chris Hinks?
You can use AeroLeads to view verified contact signals for Chris Hinks at CoreLogic UK, including work email, phone, and LinkedIn data when available.
What schools did Chris Hinks attend?
Chris Hinks studied at The Arthur Terry School.
What skills is Chris Hinks known for?
Chris Hinks is listed with skills including Claim, Insurance, Financial Services, General Insurance, Claims Management, Management, Risk Management, and Stakeholder Management.
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