Chris Hitt Email & Phone Number

Hawthorne, California, Us

Dynamic problem-solver at a 14,000 employee cutting-edge orbital launch provider, leading the charge in a high-volume, fast-paced environment. Proactively identify and resolve critical path issues while analyzing ticket traffic for early outage detection. Excel at converting vague issue reports into actionable tasks. Resolving a notable volume of organizational tickets.• Linux Support: Address tickets for SSH, sudo, DNS, DFS, XRDP, NAC, keytab, puppet, kernel, and more.• Manage VMs: Create, decommission, and modify resources in production VMWare VSphere.• System Administration: Administer DNS, DHCP, and Active Directory via RSAT tools.• Scripting: Use PowerShell for task efficiency.• Documentation: Create and update guides for self-serving password resets, YubiKey troubleshooting, account lockouts, PowerShell, and external customer support (NASA, Space Force, etc).• Collaboration: Work closely with InfoSec, Storage, Linux, Windows Server, and Endpoint engineering teams.• Solution Focus: Devise creative solutions with minimal tech touch time.• Innovation: Drive projects like Autodesk and Adobe software automation via Software Center, communication updates with external customers, and InfoSec admin requests.• Peer Development: Mentor on Active Directory, RSAT tools, distribution list automation, and customer account administration.• Windows Troubleshooting: Resolve NAC, VPN, VLAN, WiFi, OS, browser, application, DFS issues, and more.• VoIP Administration: Configure Cisco VoIP phones and voice mail using Cisco Call Manager and Unity.• On-site Support: Volunteer to cover staffing at sites like Vandenberg, Cape Canaveral, and Seattle.

Supported a fast-paced healthcare organization with 640 employees and multiple locations, in a hybrid Senior Desktop, Jr. Server Administrator, and Project Management role. Administered, and supported Windows Server 2016-2008 R2 and SaaS based technology solutions. Provided in person and remote desktop operational support to employees ranging from C-Level executives to Doctors, Nurses, and laypeople.• Administered G Suite, including managing cloud policies, organizational units, apps, My Drive to Team Drive data migrations, security groups, service outage incidents, and reports.• Implemented antivirus server upgrade for SEPM (Symantec Endpoint Protection Manager) to v14.2 RU1, keeping A/V in compliance, and in schedule, for an enterprise-wide Windows 10 roll-out project. Additionally, migrated SEPM to a replacement Server 2016 O/S from an EOL 2008 R2 system. Administered SEPM, including managing endpoint remediation, whitelisting USB devices, ran reports, and managed VM snapshots in VMware vSphere environment.• Upgraded JIRA Service Desk helpdesk software to latest enterprise release (3.16.x), allowing the Hospital to retain support it had paid for. Performed upgrade testing in VMs, created upgrade documentation and checklist, managed upgrade playbook, collaborated with CIO, IT Director, and server teams. Also administered JIRA, managing support cases with the vendor, plus researching, testing, and implementing feature requests and fixes for JIRA CVEs.• Responsible for deploying Microsoft security and feature updates to desktop PCs, laptops, and VDIs. Managed update approval and declines in WSUS (Windows Software Update Services), performed research on potential issues and CVEs.• Supported a wide variety of hardware and software in a hospital environment, determining root cause, ensuring 100% problem resolution and client satisfaction. Created documentation regarding issue fixes or workarounds, and collaborated with outside vendors where necessary.

Supported a 17,000+ employee, multi-location Fortune 500 energy holdings company in a fast paced environment. White-glove support emphasis for C level executives to laypeople. Streamlined desktop IT procedures, improved end-client experience, and saved Sempra money. Performed rollouts and migrations on major projects, including Windows 10, Office 2016 O365, Microsoft Authenticator, Microsoft Intune / Company Portal, and much more. Participated in IT pilot programs, providing testing and direct feedback. • Saved Sempra untold man-hours of labor and up to $100,000 in technology costs by implementing a VTC (video teleconference) knowledge awareness, end-user training, and documentation project initiative. • Assisted and trained Executives, Directors, and staff, with data migrations of both e-mail and file data to the Cloud.• Performed setup, training, and support of VTCs (video teleconferences) with outside Fortune 500 and Global 1000 financial and energy holdings companies. Communicated with IT units at other businesses and determined teleconference solution for best audio/video quality. Ensured highest quality call for requesters and ensured client satisfaction by managing and communicating throughout the process. Created and maintained documents containing VTC knowledge. Selected as SME (Subject Matter Expert) for VTCs within Client Services. • Wireless mobile support (iPhone, iPad, Samsung). Deployed, troubleshot, tutored, created documentation. Managed enrollments in MDM software (VMWare Airwatch, Microsoft Company Portal). Utilized Azure to search for and manage devices.• Installed, troubleshot, repaired, and resolved issues related to the Office O365 suite including OneDrive, Outlook .PST issues, Exchange Online, Word, plug-in issues, and more. Utilized cloud apps as troubleshooting and work-around measures.• Migrated hard drive encryption on 100 laptops from Checkpoint to McAfee with zero data loss.

One-year contract to perform Windows 7 upgrades and provide support to a fast-paced ITAR International Traffic in Arms Regulations) manufacturer of semiconductors used in Avionics, Aerospace, Military and more. Supported HQ plus remote site in Mexico. Duties performed both within production clean rooms, and office environments, supporting anyone from the President, to engineers, and clean room or warehouse employees.• Vetted legacy application (including industrial machines, Windows, and DOS) functionality in upgraded 32/64 bit environments, and developed “shims” where necessary to allow legacy apps to continue functioning. Shims included configuration changes, or developing dedicated Windows XP Mode VMs.• Saved hundreds of man-hours by implementing a batch .VBS script to fix 2,000 corrupt PowerPoint files.• Ensured legacy document (2010 - ’98) compatibility with Office 2013 by developing conversion systems.• Participated in Office 2013 Roll-Out project by installing, troubleshooting, and providing tutoring to end-users. • Resolved PC issues related to severe virus/malware infections, performance, network connectivity, application and O/S issues, plus more. Strong emphasis on customer service, and taking ownership of issues.• Updated Windows XP PC’s to Windows 7 x64 by replacement or re-imaging, using either SCCM (System Center Configuration Manager) or Norton Ghost 8 on both Dell and Lenovo systems.• Performed Server 2008 Active Directory management in the form of account security group, disk quota, OU, and GPO changes plus unlocks and password resets.• Created Windows 7 Pro images for both 64 and 32 bit versions using Norton Ghost 8.• Utilized support tools such as SCCM Remote Viewer, Novell ZENworks, Windows Remote Assistance, and RDP to provide support to remote locations.• Configured and assigned network properties of printers at remote sites.• Acted as a liaison between company and 3rd party vendors to facilitate fixes for end users.

• Upgraded Win XP computers to Windows 7 Enterprise, using the USMT (User State Migration Tool). • Securely wiped old hard drives prior to e-wasting, with HP Secure Drive Erase.• Deployed new systems to end-users; labeled and boxed up old systems.• Documented and tracked PC info: machine domain names, serial numbers, user names, etc. • Assisted other technicians in completing any outstanding duties.

Performed volunteer computer services including but not limited to improving computer performance, hardware testing, system recommendations, tutoring, and social media issues.• Computers 2 San Diego Kids, San Diego, CA• Apex Chiropractic, San Juan Capistrano, CA

Contract position to provide Tier III on-site and remote support for a pharmacological clinical trial location and call center, adhering to FDA regulated Good Documentation Practices (GDP) guidelines. I was responsible for acing as hands and eyes for remote resolver server/network infrastructure teams, plus urgent support situations and aspects of mid or long-term projects. I was additionally responsible for day-to-day, and after hours support issues.• Saved Covance ~$425k (5 years’ worth of salary costs) by eliminating an on-site network/server employee position. I stepped up to act as hands and eyes support for remote resolver teams after an employee left the company. The position never needed to be replaced during my tenure due to me performing both jobs.• Physically installed rack mount Dell servers, server RAM upgrades, network switches, a Riverbed network appliance, a robotic LTO-3 tape changer, swapped faulty RAID 5 drives, monitored and managed datacenter UPS’s, managed data/phone port patching, acted as a vendor liaison, providing MPOE access, plus more.• Received server hardware status notifications and acted as onsite first responder plus performed some repair.• Administered tape backup rotation, reporting, offsite transport, recall, and file restoration using Backup Exec.• Developed and implemented hot-swap PC procedures to lower end-user work-stoppage emergencies by 80%.• Created, and managed Active Directory security groups, file shares, and network print and scanner queues.• Troubleshot Cisco VoIP telephone quality, connection issues, and CTIOS Agent/Supervisor software.• Managed HelpDesk ticket queue in Maximo and ManageNow. Assigned tickets to other technicians based off of severity, scope, and workload. Took ownership of many high profile or time sensitive issues.• Imaged Dell Windows XP desktops and laptops using Norton Ghost and Acronis.• Provided hands on and remote Tier III technical support for site VIPs down to regular user.

Oceanside, California, Us

Provided server, VoIP phone, and desktop computer IT support to an 18 site, quickly expanding, distribution and point-of-sale company. Originally hired in a Desktop Support role, I was promoted to Systems Administrator after revamping the company server infrastructure to make it manageable. I took ownership of their degrading systems and processes, and was able to increase end-user productivity through faster and more reliable systems, all while lowering budgetary costs. Duties were performed in both warehouse, and office environments.• Saved OneSource ~$700k (7 years’ worth of salary costs) by eliminating the need for a specialized position. The Novell Certified IT Manager left the company shortly after my hire as Desktop Support. At the time there were many server-related issues such as file share infections, print queue issues, operational issues, and more. I stepped up and developed, plus implemented, a successful project to convert OneSource’s servers from Novell 5.x to Windows 2000 Server with Active Directory, which stabilized their infrastructure.• Built and managed 10 Windows 2000 production servers (including DCs, SUS, IIS, DHCP, WINS, DNS, file, and print). Most server hardware was obtained and re-used from existing stock, saving thousands of dollars.• Evaluated, and developed, an automated deployment of InoculateIT antivirus for servers and endpoints to clean up virus infection issues.• Saved hundreds of IT man-hours or more, by implementing free remote support solutions (RDP, NetMeeting).• Renegotiated copier contracts to save 30% off the copier budget yearly. • Configured Cisco VoIP phones (7940, 7960, more) with Call Manager. Configured voicemail with Unity.• Developed SDA building alarm system server, and managed overall alarm system access control.• Resolved PC, server, network, printer, and peripheral issues.• Managed user accounts in Active Directory, Exchange 5.5, and SCO Unix.

Aa, Computers & Liberal Arts

Undergrad, Computer Science, Information And Decision Systems