Chris Hitt Email & Phone Number

Hawthorne, California, US

• Dynamic problem-solver at a 14,000 employee cutting-edge orbital launch provider, leading the charge in a high-volume, fast-paced environment. Proactively identify and resolve critical path issues while analyzing.
• Linux Support: Address tickets for SSH, sudo, DNS, DFS, XRDP, NAC, keytab, puppet, kernel, and more.
• Manage VMs: Create, decommission, and modify resources in production VMWare VSphere.
• System Administration: Administer DNS, DHCP, and Active Directory via RSAT tools.
• Scripting: Use PowerShell for task efficiency.
• Documentation: Create and update guides for self-serving password resets, YubiKey troubleshooting, account lockouts, PowerShell, and external customer support (NASA, Space Force, etc).

• Supported a fast-paced healthcare organization with 640 employees and multiple locations, in a hybrid Senior Desktop, Jr. Server Administrator, and Project Management role. Administered, and supported Windows Server.
• Administered G Suite, including managing cloud policies, organizational units, apps, My Drive to Team Drive data migrations, security groups, service outage incidents, and reports.
• Implemented antivirus server upgrade for SEPM (Symantec Endpoint Protection Manager) to v14.2 RU1, keeping A/V in compliance, and in schedule, for an enterprise-wide Windows 10 roll-out project. Additionally, migrated.
• Upgraded JIRA Service Desk helpdesk software to latest enterprise release (3.16.x), allowing the Hospital to retain support it had paid for. Performed upgrade testing in VMs, created upgrade documentation and.
• Responsible for deploying Microsoft security and feature updates to desktop PCs, laptops, and VDIs. Managed update approval and declines in WSUS (Windows Software Update Services), performed research on potential.
• Supported a wide variety of hardware and software in a hospital environment, determining root cause, ensuring 100% problem resolution and client satisfaction. Created documentation regarding issue fixes or workarounds.

• Supported a 17,000+ employee, multi-location Fortune 500 energy holdings company in a fast paced environment. White-glove support emphasis for C level executives to laypeople. Streamlined desktop IT procedures.
• Saved Sempra untold man-hours of labor and up to $100,000 in technology costs by implementing a VTC (video teleconference) knowledge awareness, end-user training, and documentation project initiative.
• Assisted and trained Executives, Directors, and staff, with data migrations of both e-mail and file data to the Cloud.
• Performed setup, training, and support of VTCs (video teleconferences) with outside Fortune 500 and Global 1000 financial and energy holdings companies. Communicated with IT units at other businesses and determined.
• Wireless mobile support (iPhone, iPad, Samsung). Deployed, troubleshot, tutored, created documentation. Managed enrollments in MDM software (VMWare Airwatch, Microsoft Company Portal). Utilized Azure to search for and.
• Installed, troubleshot, repaired, and resolved issues related to the Office O365 suite including OneDrive, Outlook.PST issues, Exchange Online, Word, plug-in issues, and more. Utilized cloud apps as troubleshooting and.

• One-year contract to perform Windows 7 upgrades and provide support to a fast-paced ITAR International Traffic in Arms Regulations) manufacturer of semiconductors used in Avionics, Aerospace, Military and more..
• Vetted legacy application (including industrial machines, Windows, and DOS) functionality in upgraded 32/64 bit environments, and developed “shims” where necessary to allow legacy apps to continue functioning. Shims.
• Saved hundreds of man-hours by implementing a batch.VBS script to fix 2,000 corrupt PowerPoint files.
• Ensured legacy document (2010 - ’98) compatibility with Office 2013 by developing conversion systems.
• Participated in Office 2013 Roll-Out project by installing, troubleshooting, and providing tutoring to end-users.
• Resolved PC issues related to severe virus/malware infections, performance, network connectivity, application and O/S issues, plus more. Strong emphasis on customer service, and taking ownership of issues.

• Upgraded Win XP computers to Windows 7 Enterprise, using the USMT (User State Migration Tool).
• Securely wiped old hard drives prior to e-wasting, with HP Secure Drive Erase.
• Deployed new systems to end-users; labeled and boxed up old systems.
• Documented and tracked PC info: machine domain names, serial numbers, user names, etc.
• Assisted other technicians in completing any outstanding duties.

• Performed volunteer computer services including but not limited to improving computer performance, hardware testing, system recommendations, tutoring, and social media issues.
• Computers 2 San Diego Kids, San Diego, CA
• Apex Chiropractic, San Juan Capistrano, CA

• Contract position to provide Tier III on-site and remote support for a pharmacological clinical trial location and call center, adhering to FDA regulated Good Documentation Practices (GDP) guidelines. I was responsible.
• Saved Covance ~$425k (5 years’ worth of salary costs) by eliminating an on-site network/server employee position. I stepped up to act as hands and eyes support for remote resolver teams after an employee left the.
• Physically installed rack mount Dell servers, server RAM upgrades, network switches, a Riverbed network appliance, a robotic LTO-3 tape changer, swapped faulty RAID 5 drives, monitored and managed datacenter UPS’s.
• Received server hardware status notifications and acted as onsite first responder plus performed some repair.
• Administered tape backup rotation, reporting, offsite transport, recall, and file restoration using Backup Exec.
• Developed and implemented hot-swap PC procedures to lower end-user work-stoppage emergencies by 80%.

Oceanside, California, US

• Provided server, VoIP phone, and desktop computer IT support to an 18 site, quickly expanding, distribution and point-of-sale company. Originally hired in a Desktop Support role, I was promoted to Systems Administrator.
• Saved OneSource ~$700k (7 years’ worth of salary costs) by eliminating the need for a specialized position. The Novell Certified IT Manager left the company shortly after my hire as Desktop Support. At the time there.
• Built and managed 10 Windows 2000 production servers (including DCs, SUS, IIS, DHCP, WINS, DNS, file, and print). Most server hardware was obtained and re-used from existing stock, saving thousands of dollars.
• Evaluated, and developed, an automated deployment of InoculateIT antivirus for servers and endpoints to clean up virus infection issues.
• Saved hundreds of IT man-hours or more, by implementing free remote support solutions (RDP, NetMeeting).
• Renegotiated copier contracts to save 30% off the copier budget yearly.

Aa, Computers & Liberal Arts

Undergrad, Computer Science, Information And Decision Systems