Chris Hoadley Email & Phone Number

Williamsburg, Va

Worked with the FTD Data Migration Team specializing in troubleshooting data issues arising due to the merge of various data types into a SQL database.Assist in maintaining and installing various point-of-sale software and hardware configurations in both single and multi-store environments throughout the United States and Canada.Train, manage and provide support for other installers in setup of point-of-sale software and hardware and VPN configurations while on location.Efficiently train customers and employees both on-site and over the phone on daily procedures, reporting and overall functionality of point-of-sale hardware/software.Work effectively with FTD sales teams and management to ensure systems are working proficiently and provide ideas and feedback on updates of hardware/software and programs.Maintain and support customer's databases and create custom report files to meet the customers' needs.

Provided direct customer support to maintain and operate data backup solutions that ensured data integrity and protected valuable information.Employed the use of tape drives, libraries, high-speed tape cache, and miSAN to provide the appropriate storage solution for each customer’s data requirements. Effectively trained entry-level technicians resulting in accelerated understanding of business requirements and job performance