Specialize in Executive Level Crisis Management: Unique ability to manage and close executive level escalations to achieve high level of customer satisfaction. Builds internal senior executive management satisfaction and confidence that assigned situation will be addressed in prompt acceptable terms to both provider and customer, persistently achieving maximum customer retention.Technical Expertise & Leadership: Strong leader possessing excellent verbal and written communication skills and demonstrated success in delivering quality projects and performing at the highest level of provider and customer satisfaction. Recognized for technical competency, thoroughness, superb customer service with professionalism.Program/Project Management: Effectively manage and direct full-scale complex projects with proven track record in development and integration of advanced technology solutions to support senior operational strategies. Accustomed to investing time and skills to manage multiple projects and priorities in fast-paced, high-performance environments while maintaining stellar communications and reporting to senior executive management, first line management and customers.Installation and Service of Large Communication Systems: Lead Engineer in the installation and service delivery of large corporate telecommunications systems for more than 20 years.