Chris Hoeffler Email & Phone Number

Wauwatosa, Wisconsin, United States

Wauwatosa, Wisconsin, United States

Brookfield, Wisconsin, United States

Menomonee Falls, Wisconsin, United States

● Utilize and teach multiple versions Microsoft Office Suite (ver 2000/2002/2003/2007).● Manage Workflow for team of 12 LAN Analysts.● Create and manage SharePoint documentation.● Manage Schedule and run Daily and Monthly Reports for entire team.● Harvest data from reports to follow up with Team Members, ensuring no customers left behind.● Microsoft Office Subject Matter Expert (SME).● Provide proactive and reactive troubleshooting, solutions and services in the implementation and maintenance of cost-effective business technology solutions.● Analyze business needs/problems and provide technical solutions for shrink wrap, third party and home-grown applications.● Understand BCP, quality, security and compliance requirements for supported area and analyze additions and changes for risk to the environment.

Waukesha, Wisconsin, United States

● Sole Network Administrator for $50 million Architectural Design Firm.● Support and troubleshoot 120 network computers, laptops, printers and plotters.● Selected, operated, and maintained all facets of network. Servers included Windows 2000, UNIX, Linux and Novell. ● Solely responsible for backup and restore of all six servers and network appliances.● Responsible for file integrity and virus protection on all systems.● E-mail Administrator. ● Instructed associates on software usage from OS such as Windows 9x through WinXP, to desktop software, including Office 97 through XP, AutoCAD versions 12 through 2002, plus all custom software applications specific to BSI’s business.● Solely responsible for Asset Management, software and hardware replacement and upgrades.