Managed and supported systems and software applications for both the Project Services department and project specific levels including document management systems, project collaborative and cost reporting tools, database design and MS Office support: • SharePoint 2010/2013 • Primevera Unifier • Oracle BI Publisher • MS Access databases • Word, Excel, PowerPoint, Outlook, Visio and Adobe • ColdFusion and other web based applications • FTP sites, internet search engines and network system applicationsProvided procurement assistance to department’s Project Managers and Engineers through the use of PeopleSoft, ensuring compliance with RFP standards. Also assisted with invoice reconciliation, expense reports, credit card usage and reporting.Prepared and submitted final FERC correspondence for project related commitments through the web-based e-file system; assisted in development of process and procedures for FERC compliance and led support for FERC process related enhancement projects. Also managed the distribution effort of the hydroelectric facilities’ Emergency Action Plans (EAPs) to all Agency, EMAs and internal recipient contacts.Assisted with administrative tasks such as creating and updating project documentation, maintaining project risk and safety metrics, preparing surveys and meeting preparation to include scheduling, material distribution, meeting minutes and procuring lunches and supplies for special events.Ensured smooth office operations by performing US mail, inter-office and express delivery functions, troubleshooting for the printer/copier and other small mechanical items, assisting in badging, access and security needs, procuring and managing department's office supplies and maintaining inventory.

Accomplished the creation and implementation of an Archive Department in a medical corporate billing office which serviced over 30 clinics, contracted close to 100 physicians while employing hundreds of employees. Developed and maintained document control methodologies which identified and classified material for integration into the newly developed MS Access database. Managed offsite storage and destruction according to implemented retention schedule.

Third party administrator of dental insurance available to all Wisconsin state agencies through open enrollment as well as to 100's of individual groups providing billing, claims processing, invoicing and premium reconciliation with insurance carriers. Implemented new accounting system and provided continued support, programming and maintenance of subscriber database developed in house.

Assisted President and Owner with daily business operations of three family owned travel agencies through administrative support, A/R and A/P functions, researching technical enhancements, implementing process improvements and providing adhoc reporting through ADS (Agency Data Systems).