○ Strategic vision leader/architect and tactical engineer and technical manager for the Atlassian platform. ○ Facilitated team development by focusing on each team member's skills and needs, and providing training and guidance.○ Identified and collaborated opportunities for improvement.○ Agile influencer/coach: SAFe | scrum | transforming your workforce.

○ Cultivated deep technical expertise in the Atlassian Platform, staying up-to-date on all new capabilities to support varied stakeholder needs.○ Increased Atlassian system performance and speed by 40x by cleaning the existing 10 year old instance, assessing previous integrations, and new governance with consideration for functionality, performance, security, etc.○ Managed and consolidated M&A of at least six acquisitions.○ Managed and migrated six production instances of data center to cloud.○ Achieved >99.9% production uptime for Atlassian stack at Twilio with no downtime on the year's busiest days.○ Hands-on keyboard to: configure system settings, security patches and product upgrades; create and maintain projects, spaces; update schemes; create dashboards and metrics; permissions management; customized workflows, automations, behaviors, Structures, metrics, etc.○ Collaborated with Twilio Partner teams to support their focus, identify and promote expansion opportunities, and drive success.○ Partnered with stakeholders across the organization to help design, develop and execute best-practice business processes in the Atlassian suite.○ Gathered and understand technical requirements, guide implementation of solutions, and ensure successful adoption○ Created solution content to support stakeholder goals and outcomes.○ Designed technical solutions and prescribed solution-specific guidance for direct customer engagements that lead to the delivery of successful implementation.○ Created/maintained on-prem infrastructure built in AWS.○ Created/maintained multi-node production and staging environments for the Atlassian stack.○ Managed 24/7 on-call rotation schedule while also being available for guidance.○ Implemented SAFe frameworks.○ Drove use of patterns, methodologies, standards that continuously improve solutions.○ Supplied technical assistance and customer support for Atlassian product users.

State of ColoradoAtlassian Suite:○ Provide platform-level support by being the technical system admin and SME for applications including Jira, Confluence, EazyBi, Bitbucket, Crowd, and their underlying dependencies.○ Serve as the technical resource for teams by planning and executing migrations and version upgrades for production and staging environments.○ Administer application instances on a day-to-day basis by setting-up and supporting projects, roles, workflows, security, and plug-ins.○ Maintained a healthy application environment by reviewing configurations, permissions, workflows, dashboards, integrations, and logs.○ Evaluated and made recommendations for new and existing plug-ins to the Atlassian suite.Process Management:○ Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders.○ Proactively removed obstacles to drive progress. ○ Identified communication gaps, managed issue escalations and provided support to teams.○ Understood technical implementation at architecture level and proposed alternatives when necessary by asking questions that clarify priorities and allowed the team to be highly effective.○ Interfaced with State of Colorado managers and vendors to estimate work efforts, define milestones and manage resources.○ Defined the measure of success and designed reports for teams to share with appropriate organizational levels for transparency.○ Documented and communicated requirements, processes, and change requests to ensure the delivery of solutions that meet the needs of the business.○ Championed process improvement with customer teams and provide best practices and recommendations when requirements are vague.

○ Served as the product administrator.○ Procured, installed and ran all Atlassian software.○ Provided expertise in Jira and Confluence primarily focusing on use of the tool and how it is configured.○ Established entire infrastructure while migrating and converting data from vendor systems.○ Redefined and Improved SDLC by 5x.○ Achieved >99% production uptime for Atlassian stack at the State of Colorado○ Cross-team collaboration with management, scrum masters, developers, testers, and project teams on agile and best practices using the product.○ Documented workflows and use of JIRA and Confluence for all state technical and operations teams.○ Developed dashboards and reports for all state technical and operations teams.

○ Supported Atlassian products including Jira Software, Jira Service Desk, Confluence, Advanced Roadmaps, Bitbucket, as well as Adaptavist Test Management and EazyBI.○ Managed other admins.○ Produced and archived weekly/monthly tracking reports for teams.○ Defined processes for exporting logged work and summarizing for invoicing.○ Analyzed workflows and processes in order to increase team integration and coordination.○ Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical and timeline feasibility.○ Researched advanced configurations options and how they best fit into current and planned projects and boards.○ Coordinated with software developers, software engineers, support engineers, project managers and management to ensure projects meet client specifications and timelines.○ Maintain projects, security group permissions, dashboards, filters, & supporting documentation. ○ Created and analyzed reports to increase understanding of how much effort is required to produce the final map product for production and non-production related tasks.

○ Team Lead for production of geolocated structures for map applications.○ Produced, reviewed, and updated SOP’s to conform to guidelines set by product.○ Increased productivity and quality with advanced training of individual contributors.○ Developed Quality Spec Parameters to enforce the product owners vision.○ Completed database audits to ensure validity and completeness of data.○ Performed data management and database design tasks.○ Recommended new features and performed rigorous testing for quality assurance.○ Conducted large scale training for new software tool sets.○ Researched bug tracking and testing software.

○ Bing Maps’ team leader of Streetside and aerial production and publishing efforts.○ Utilized ESRI ArcMap and proprietary software to research, extract, analyze, edit, and integrate digital data and imagery published on Bing Maps and the Windows 8/8.1 Map apps released worldwide.○ Worked in a process oriented environment to maximize imagery production efficiency.○ QC and manual edit of imagery and digital models for machine learning.○ Trained on multiple projects and tool sets, in a fast paced and rapidly changing enterprise environment, to successfully achieve deadline driven goals and quotas set by Microsoft leadership.