Responsible for maintaining strong KPIs in a fast paced office environment.Achieving year on year growth for the past four calendar years.Responsible for ensuring the following to strict procedures in line with the company policy.Managing and developing a close team to achieve strong goals.Responsible for general health and safety.Responsible for recruitment and on site training.Dealing with internal HR such as rotas, holidays and performance reviewing.Maintaining high levels of customer service and dealing with complaints.Critically analysing branch performance month by month and understanding the figures to drive income through a solid business plan.Developing and short, medium and long term business plans based of current branch performance.

My responsiblities included management of multi site locations with a combined income turn over of over £1milliion. My role includes managing a team of 9 including training, recruitment, on going coaching and reviewing of staff. Critically analysing figures and multi branch performance and understanding and correcting issues that arise.My role involves putting together a monthly p&l plan to achieve set kpi in a fast paced, high pressure environment. I also maintain correct health and safety procedure and deal with HR at a branch level.I have also developed a strong sales team to ensure maximum achievable turnover for the branch.

I was responsible for maintaining the policies and procedures of the Hire Desk on a day to day basis. It is my responsibility to provide the highest quality of customer service and to continue to build and maintain short and long term corporate customers. I play a key role in analysing the current business trends and KPI performance by hosting meetings between the Hire Desk and Workshop to ensure policies and procedures are adhered to and to ensure that the branch can move forward as one. My key responsibilities also consist of the logistical delivering and collection of vehicles to strict time scales. I have also traveled to other branches to assist during Northgate’s period of change to ensure consistency to the customer as well as to remaining staff.My role also extends to account management. I am the first point of call to all accounts and have to be reactive to new orders, problems and queries. I spend the majority of my working day assisting and dealing with key decision makers and ensuring that when they needs to increase vehicles, they choose Northgate Vehicle Hire. This is done through constant communication with the client and ensuring that key deliverables and delivered on time, to the correct destination and vehicle specification. Key Achievements: • Changing staff attitudes to clients and customers • Increasing On rent figures and general retail business with in the branch. • Implementing daily review meetings to understand the business. • Playing a key role in opening the new Brent Cross branch. • Creating a business operational plan for a branch for the new branch manager. • Working with the workshop to ensure key deliverables between both departments are met. • Implementing the use of the daily performance board. • Working with the New Business Manager to grow the business and a branch level.

I was responsible for business development and the acquisition of new clients through sales and building of professional relationships. Whilst there I brought on board new clients for both the permanent and contract recruitment teams. I was responsible for recruiting candidates into the key clients as well as balancing high pressured key performance indicators set by the company. It was my responsibility to sell the unique selling points of the company to both clients and candidates and run a new desk in a new niche market. I was responsible for ensuring that candidates with the correct skill sets and experience were speculated to the right clients to get the buy in and further the business relationship and ensure continued business with the company. It was my responsibility to create a business plan to move the desk forward and achieve daily, monthly and quarterly targets. Key Achievements: Headed up and built fundamental steps to a new desk in a very niche sector and meeting strict company KPIs. Consistently meeting KPI figures. Created relationships with clients such as Boots, CACI, Kantar Worldpanel, Equifax, The Lateral Group. Maintained already built relationships with client meetings.Furthered my knowledge in statistical and analysis of figures, Screening and interviewing new and current pool of contractors. Used my knowledge to assist account managers with recruitment into major clients. Developed business through initial cold calling, telesales and long term relationship building. Achieved the highest marks in initial training period.

I was responsible for managing a team of seven staff to assist customers with their car rental needs whilst providing a high level of customer service. I was also responsible for a fleet of over one hundred cars and logistically delivering and collecting them to specific target times and specifications. This is also a sales and marketing occupation, I was responsible for increasing fleet numbers through direct and indirect marketing. I was also responsible for training new trainees and interns and developing them into set promotional criteria. This role was also a hands on business management role. I was responsible for increasing fleet and orders to ensure a balanced cash flow sheet. The main indicator for success to this was customer service. This role saw me balancing increased income with reducing costs to ensure the highest level of profitability within the branch. Key Achievements Developing the skills to lead and manage a team and their performance. Building and maintaining strong relationships with local corporate accounts. Responsible for maintaining a high level of customer service. Learned to critically analyse statistics and profitability figures. Learned logistical applications in a high pressure environment. Turned my first branch to profit within 6 months Consistently achieved the highest income month on month for my branch. Consistently had an above average customer service score. Achieved year on year fleet growth.

Supervised a shift of 20 team members to ensure the smooth running of the store and to ensure that all legal and customer service procedures were adhered to.