-Provide service and support to current and potential customers-Actively seek out new business opportunities-Maintain industry awareness, partner with customers to help identify opportunities

-Responsible for hiring, training, coaching, and developing up to 30 associates including 3 supervisors. - Responsible for overall merchandising and sales performance within assigned store departments.-Frequently lead the store as Customer Service Manager, ensuring merchandising and customer service standards are met.

-Actively lead the store as sales floor leader, matching associates to customers as needed and ensuring high levels of customer engagement and monitoring tasking-Responsible for overall sales, merchandising, and metric performance of multiple store departments and the store as a whole-Hire, train, schedule, and coach associates to ensure an excellent customer experience-Implement new company policies and processes-Led the best performing store departments in sales in 2016

-Responsible for merchandising, sales, metrics, and training in high volume hunting/firearms department.-Lead whole store operations while manager on duty.-Designed and implemented new coaching and accountability standards for commissioned sales associates, resulting in a significant improvement in metrics. Process later adopted district-wide.-Consistently ranked at the top of the district in protection plan and accessory sales.

-Oversaw day to day operations for the largest, highest volume store in company, with wide-ranging duties from production and donations to the sales floor.-Ensured daily, weekly, and monthly production, sales, and customer satisfaction goals were met.-Looked for constant improvement in processes with an emphasis on maximizing the potential of resources.-Store set company sales record for the 2012 year.

-Oversaw department processes and merchandising standards to maximize sales and margin, hired and coached associates to provide outstanding customer service and achieve sales metrics -Supervised up to 25 commissioned salespeople, leads, and support staff -Researched and resolved customer issues with an emphasis on maintaining customer loyalty through excellent service-Ranked seventh nationwide in sporting goods sales in 2011-Achieved positive 1.5% to goal in protection agreement sales, and the highest customer satisfaction rating of all departments in the store in 2011

-Led receiving and merchandise pickup operations in a high volume store, including the training of new associates -Unloaded trucks and prepared merchandise for the sales floor, loaded customer pickup orders, and maintained delivery and receiving systems and paperwork-Achieved 98% customer orders delivered on time and successfully introduced Ship From Store process

-Identified and apprehended external shoplifters, investigated associate theft and dishonesty -Verified implementation of merchandise protection and safety standards-Wrote and filed incident reports and maintained paperwork-Performed above goal in shoplifter apprehensions