Lead adoption and ongoing implementation of the Jira Align across 4 lines of business .Drove deployment of dependency management features in Jira Align across all LOB’s in Q2 resulting in an increase of dependencies committed prior to the start of Quarterly Planning by 37%.Implemented new bi-weekly LOB partner engagement strategy, resulting in discovery of previously unknown portfolio coaching needs, decrease in average non-technical incident resolution time to under 1 week, and renewed attendance of senior decision makers within each portfolio to drive new features.Created and led a new bi-weekly PMO Program Readout meeting resulting in new visibility via Tableau into actionable data insights of LOB work and Jira Align feature adoption, consistent work prioritization, and optimizing alignment with leadership on value delivery for PMO.

Lead the transformation of transactions teams and program over 2 year period, including:Introduced new paradigms across all agile program ceremonies (sprint demos, sprint reviews, S2’s, PI readouts, and program meetings) resulting in 60% increase of immediately actionable team insights, 30% increase dependencies resolved prior to planning, 50% decrease in time to resolve impediments, and gave over 1000 hours annually back to engineering teams for delivery.Restructured all program work in Jira and Jira Align, resulting in 70% increase in data accuracy for RTE work and strategic initiatives.Implemented a program-wide vulnerability remediation tracking system, resulting in 100% of vulnerabilities captured and prioritized.Drove the on time and successful delivery of 5+ transactions modernization initiatives to a client consumption ready state.Stood up a new program in our portfolio by leading the migration of 6 additional engineering teams.Lead program and portfolio wide team building exercises and retrospectives virtually leading to a verifiable increase in team morale, health, and trust.

Lead delivery and implementation of agile methodologies across multiple sales channels for two business teams of 25+ resources, SMEs and executive oversight. Deliver external and internal integration initiatives through system knowledge, risk management and impediment resolution.Facilitate cross-functional support from software development, operations and sales teams to achieve delivery targets.Provide Executive Leadership transparency and visibility into progress via live presentations and status reports based on project documentation.Coach product owners and sponsors on grooming the backlog, championing project prioritization and presenting compelling roadmaps for key goals and KPIs.Lead adoption of agile practices through ceremonies and tools including daily standups, retrospectives, sprint planning, JIRA and Confluence to guide self-organization along with collaboration. Gather team feedback on improvement opportunities and implement solutions into team norms.Influence team performance and build organizational capital through interpersonal relationships, mentorships and self-development.

As an Implementation Project Manager, I function as a part of a team that is primary tasked with onboarding clients from contract execution to successful transaction and invoicing. We are typically the first interaction that new clients get with our customer service model. The accounts I take lead on are typically large direct accounts, with $200k+ estimated annual revenue, channel partner integrations, with $500k+ estimated annual revenue, and system migration projects to unify our internal platforms. My goal is to discover the client’s needs, and expectations, then harmonize that with our internal SLA's to efficiently move our clients through the setup process and get revenue to the business as soon as possible. Throughout implementation I perform in person and online presentations, calls, product demos, and user training; and act as the primary point of contact for all the client’s needs. Recently, I onboarded a large manufacturing client with multiple product and service offerings, from contract execution to transaction in 36 days.

As a National Account Manager, I functioned as a part of a team that was tasked with maintaining strong relationships with clients, proactively developing retention strategies, and ensuring partner profitability. Ultimately, we wanted all our clients to expand their contracted service portfolio. Individually, I serviced escalated client requests, account configuration, user assistance, troubleshooting, and Q/A of new processes. I was a the second tier of service escalation to clients and acted as their advocate to other departments and vendors. Throughout my time here I became a subject matter expert on the employment screening industry. As such, I frequently provided counsel to my clients and co-workers on federal regulations, internal systems, operations, product offering, and best practices. During peak periods in the industry my client base typically ran 25,000-35,000 in annual test volume.