Chris Hurcomb Email & Phone Number

Decatur, Texas, United States

Fort Worth, Texas, United States

Managed partnership between a major bank and Elevate by developing strong relationships with over 18 key partner individuals and internal stakeholders supporting the product, ensuring success through both strategic oversight and day to day operations. Managed bank strategy execution related to development and growth of the product by driving initiatives, presenting, facilitating bank approval and implementation.Supervised and assisted in creating monthly/quarterly reporting related to the portfolio, ensuring accuracy and on time delivery.Coordinated internal teams for quarterly Compliance Testing audits, BSA & CMS audits, FDIC exams, site visits and Fair Lending exams. Audited all documentation prior to delivery, serving as the point person for any inquiries.Led discussions between internal stakeholders and partner to quickly address and solve critical issues or changes needed to maintain the product portfolio and business growth.Facilitated and assisted various teams in developing new lender API for Underwriting data to support partner requirements. Worked closely with Risk and IT to create documentation, process flows and escalation protocols. Served as contact person for testing and ongoing Underwriting changes requiring API rule-set modifications.

Fort Worth, Texas, United States

Led the resolution effort of complex escalated complaints, including all verbal and writtencommunications from consumers and Regulatory agencies. This included returning calls,emails and crafting formal detailed responses to Regulators within company service levelexpectations. Resolved all inquiries received by the Executive team from all channels,including LinkedIn and other social websites and review websites.Built and maintained relationships within the organization and with partners to producestrategic recommendations for addressing systematic issues and process gaps.Provided ongoing training and development of all Jr Analysts on the team. Built process toaudit resolved complaint entries to find areas of improvement to enhance the customerexperience.Monitored vendor site agents interactions with customers, providing agent coaching andfeedback to the site managers directly. Delivered suggestions backed by data to siteleadership for agent process improvements.Determined, tracked and monitored system and product issues found from complaints andconsumer feedback. Furnished thorough reporting and process improvement plans to keystakeholders, including documentation updates and agent process changes. Providedcontinued support while implementing changes.

Mansfield, Texas, United States

Directly managed furniture department, optimizing the shopping experience to secure satisfied customers and increasing sales/gross profit year over year. Created and led action plan for the department; utilizing input from Store Manager to ensure achievement of agreed-upon goals, priorities, sales performance and sustained long-term profitability.Actively filled open positions within the department and supporting the Store Manager for other department hiring. Interviewed, trained, coached, and developed both direct and indirect reports, providing insight to exceed performance and behavioral expectations.Implemented improved ordering process and inventory management, trimming quarterly cost and increasing sales by tracking trending items to ensure product availability.Engaged in yearly inventory audits, being the point person for all department related stock. Performed monthly department audits for accuracy of reporting and budget expectations.

Hurst, Texas, United States