Chris Husson Email and Phone Number

• Lead group of Team Manager across multiple geographies with different functions• Empower leaders to drive results through effective coaching and collaboration • Support/manage business change and drive a positive culture in working group • Ensure team is meeting and acting on compliance and regulatory oversight activities

• Manage book of self-directed investing clients for assigned territory • Deepen existing Direct Investing relationships by planning and executing on business development activities • Act as the main point of contact for self-directed investing needs and provide a conduit to other business lines • Proactively connect with clients to promote comfortable and confident investing to foster new account activity

• Lead, manage, and support project requirements for North American Contact Centres• Understand and address/resolve risks to customer and colleague experience• Provide subject matter expertise to projects as a lead for Contact Centres• Participate in identifying, designing, and testing solutions and supporting implementation activities

• Manage and assist with the on-boarding of 11 new hire Investment Representatives• Drive results and manage team to exceed predetermined objectives• Member of site Efficiency and LEI Pillars to help drive results for the site• Manage DFOL study program for London ISC including facilitating weekly conference call and monitor weekly study progress• Coach individual team members by identifying behaviours, celebrating wins, and coaching to opportunities• Facilitate team… Show more • Manage and assist with the on-boarding of 11 new hire Investment Representatives• Drive results and manage team to exceed predetermined objectives• Member of site Efficiency and LEI Pillars to help drive results for the site• Manage DFOL study program for London ISC including facilitating weekly conference call and monitor weekly study progress• Coach individual team members by identifying behaviours, celebrating wins, and coaching to opportunities• Facilitate team huddles and team meetings to drive team initiatives and motivate to success Show less

• Interacting with Direct Investing clients and assisting with their investment portfolios• Being a subject matter expert with various investing strategies, products, and trading platforms• Promoting Direct Investing products and services and probing for outside assets in an attempt to strengthen customer relationships• Working individually and as a team to exceed pre determined sales and customer satisfaction metrics

- Servicing TD Ameritrade U.S. customers with their Investments needs- Uncovering outside business to promote consolidation of assets to TD Ameritrade- Promoting trading tools and educational resources to enhance client investing experience- Working both individually and as a team to meet and exceed preset objectives, while providing customers with a legendary client experience

- Analyzing and Understanding customers’ banking needs to provide appropriate financial solutions- Promoting banking products and services, as well as providing investment advice- Meeting and exceeding specific, individual and team based goals- Providing legendary customer service to deepen customer relations and contributing to the growth of the business

- Providing a high level of customer service to customers while negotiating payments on past due credit products- Analyzing customers in difficult financial situations and utilizing tools available to provide relief- Providing sound advice to encourage an easy and efficient banking experience- Following strict procedures to ensure customer privacy and security is upheld- Consistently met or exceeded predetermined goals set by management

• Provide members of the golf community with a high-end dining experience• Assist in wedding preparation as well as basic bar-tending • Ensured member and guest satisfaction was always met, and exceeded• Promote daily features and specials with intended sales targets• Completed tasks and customer services in an efficient manner• Trusted to accurately reconcile and balance deposit per shift