Innovative leader driving sustainable client Fraud & Scam prevention strategies through successful & diverse teams.Specialising in protecting account specific transactions, services and product ranges (excludes cards, application) across a variety of Digital, Branch and Virtual platforms.

Held several specialist VP fraud roles over the 11yrs mastering the varying risk typologies whilst developing & supporting a strong driven team of experts to be better than the rest.

Provided Network strategic direction and implementation of key initiatives to protect customer assets.Monitoring current & future threats and building effective stakeholder relationships to maintain P&L budgets.

Led & motivated a team of 22 fraud prevention officers, minimising customer impact, reduced fraud and delivering improvements in fraud related queries handled first time very time..Delivered a high performing team through effective capability & capacity planning within the Northern sector.

Provided leadership, strategic direction, operational management and training for a community c130fte.Delivering high operational standards through effective team analysis, coaching & support to deliver suitable demands and needs based customer service.