Christopher Jacques personal email
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I am an experienced, highly motivated and focused business leader with an exceptional proven track record in strategy development, programme management and business management. I have operated at Board level in client and consulting organisations across the Water, Wastewater and Gas sectors. I am strategic and forward thinking, with a unique knowledge of the regulated and non-regulated utility sectors and a proven track record in delivering complex, multi-million pound programmes. I have significant experience in recovering ‘lost causes’ and driving turn-around solutions. My experience covers United Utilities, Cadent Gas, Scottish Water, Southern Water and Affinity Water. I have successfully led large capital programmes (United Utilities, Cadent Gas and Scottish Water Solutions), two Price Reviews (United Utilities), the Market Reform programme for Business Retail separation (UU)) Metering programmes (Affinity Water) and several complex change programmes. I am an MBA (with distinction) from the Manchester Business School, Chartered Management Accountant (CIMA) and Association of Project Management (APM) qualified. High Level competencies • Strategy development • Successfully delivering complex outcomes in difficult circumstance (within the Utility Sector) • Change and Transformation • Programme management • Capital Delivery (infrastructure and non-infrastructure) High level experience• Recovery of a large failing Gas Mains Replacement delivery programme in nine months (for Costain) across delivery, health and safety and customer scores • Programme Management of two Price Reviews (PR14 & PR19) for United Utilities• Programme manager of Market Reform (Business Retail separation) for United Utilities • Recovery of a failing Metering Programme for Affinity Water (delivery, customer scores and efficiency) • Piloting the successful Construction Management Organisation (CMO) model for Arcadis for Cadent Gas.
Jacques Solutions Ltd
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Consultant And Programme Director And Framework Director And Interim LeaderJacques Solutions LtdManchester, Gb
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Consultant / Programme Director / Framework Director / Interim LeaderJacques Solutions Ltd May 2019 - PresentUnited KingdomI am currently delivering a portfolio of projects across gas and water via Skewb. My previous assignments include: - Cadent Gas Eastern Network Construction Management Organisation (CMO) - Interim Programme Director (via Costain). The successful programme turn around of outputs, H&S and customer metrics (all significantly improved). Excellent feedback received from all key stakeholders. - Affinity Water Metering Programme (via Skewb) - delivered the full year metering target in six months (the programme was impacted by COVID). Exited the existing supply chain, procured new supply chain partners driving significant multi-million pound savings. - Cadent Gas Construction management Organisation pilot - Programme Director (via Arcadis). The strategy moved Cadent from a reliance on Tier 1 to Tier 2/3 partners. I led the formation, mobilisation and stabilisation of the Construction Management Organisation (CMO) delivering 300km of Gas mains replacement. The piloted model was adopted by the client.
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Director Of Strategic ProgrammesUnited Utilities Jan 2017 - May 2019Warrington, United KingdomReporting to the Chief Operating Officer I was initially accountable for the Wholesale input into the Price Review. The Price Review process sets the agreed customer revenue that water companies can recover over a five year period. The review concludes in the year prior to the new period, therefore Price Review 2019 (PR19) covers 2020 to 2025. Each company submits detailed plans, data tables, supporting evidence, customer research and third party assurance backed by Board support to Ofwat. United Utilities revenues in PR14 were over £6 billion and are expected to be over £5 billion in PR19. At March 2018 I took over full accountability for the management of the PR19 programme including central activities through to submission in September 2018. Through streamlining and refocusing the team, undertaking a significant re-plan and ensuring we had key stakeholder backing the plan was subsequently submitted to a very high standard. The programme was delivered well under budget and submitted before the Ofwat deadline. The initial outcome of the submission will be known on the 31st January 2019 and stakeholder feedback has been very positive. I have recently also provided support and input into the Manchester and Pennine Resilience project acting as Interim Programme Director. -
Change And Transformation DirectorUnited Utilities Dec 2015 - Jan 2017WarringtonReporting to the Support Services Director I lead and subsequently closed down the £180m Transformation programme. During this period I retained my responsibilities as Market Reform Programme Director (see previous role).
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Market Reform Programme DirectorUnited Utilities Dec 2014 - Jan 2017WarringtonReporting to the United Utilities CEO I was Programme Director of the process to prepare United Utilities for the opening of the competitive market for business retail customers. Ofwat referred to this change as the biggest in the industry since privatisation.
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Price Review Programme Director (Pr14)United Utilities Apr 2012 - Dec 2014Warrington, United KingdomReporting to the United Utilities CEO I was Programme Director of Price Review 2014. Overall accountability for the preparation and submission of the Price Review for United Utilities. The plan set the revenues UU could recover from customers (more than £6 billion) and formed the basis for the business plan for the company for the 2015 to 2020. On agreement of the final determination UU's share proice increased 6%.
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General Manager Process Alliance (Capital Delivery)United Utilities Jun 2009 - Apr 2012General Manager of an Alliance accountable for the delivery of a £850m capital programme of non-infrastructure (above ground) assets. The Alliance links three organisations - UU, KMI (Kiers, Murphy and Interserve) and GCA (Galliford-Try, Costain and Atkins) under one integrated management team. We have established our contracts, mobilised the programme and are energising our team. We have established a clear delivery plan for our targets and objectives.
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Head Of Q&S 2 ContractScottish Water Solutions May 2007 - Jun 2009As Head of the Q&S II Capital Delivery Programme, I reported to the Chief Operating Officer of Scottish Water Solutions (SWS) as part of its Executive team. SWS was a joint venture of eight partners (including Scottish Water, Veolia, Black and Veitch, Carillion etc.) delivering 70% of Scottish Waters’ capital programme. -
Head Of Strategy And Performance (Non Regulated)United Utilities Contract Solutions Jan 2005 - May 2007WarringtonUnited Utilities successfully developed its non-regulated business (Utility Solutions) into the UK’s leading utility outsourcing business. As Efficiency and Performance General Manager, I worked directly for the Managing Director and developed and worked with the business to implement the strategy to build a turnover of approximately £400m per annum. During this time I also undertook the role of Transition Manager during the development and formation of the 4Delivery Joint Venture between United Utilities, Costain and MWH. The JV provided services to Southern Water -
Operations ManagerUnited Utilities Aug 2003 - Jan 2005WarringtonAs Operations Manager I was accountable for over 230 staff, based at over 50 sites. My main duties included the management of health and safety, operational compliance and a £19m operating budget. We achieved a significant turnaround of clean water bacteriological performance.
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Executive Assistant To Managing DirectorUnited Utilities Mar 2002 - Jul 2003Development role working directly to the Managing Director.
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Change And Transformation Manager RolesUnited Utilities Jan 1999 - Mar 2002WarringtonI was programme manager for the Asset Standards, Creation and Procurement project. The programme was to standardise our Asset Management processes and bring core competencies back in-house. The programme management approach was adopted in subsequent programmes.
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Financial Planning Manager / Financial AccountantUnited Utilities Oct 1993 - Jan 1999Warrington
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Customer StaffUnited Utilities Nov 1985 - Oct 1993I originally started working for the United Utilities group on the lowest grade in the company, on one a month temporary contact in November 1985.
Christopher Jacques Skills
Christopher Jacques Education Details
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Emphasis On Change Management -
Association Of Project Managers -
Qualified Accountant (Cima)Qualified Accountant (Cima)
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The Manchester Business SchoolMba With Distinction
Frequently Asked Questions about Christopher Jacques
What company does Christopher Jacques work for?
Christopher Jacques works for Jacques Solutions Ltd
What is Christopher Jacques's role at the current company?
Christopher Jacques's current role is Consultant and Programme Director and Framework Director and Interim Leader.
What is Christopher Jacques's email address?
Christopher Jacques's email address is ch****@****ail.com
What schools did Christopher Jacques attend?
Christopher Jacques attended Alliance Manchester Business School, Association Of Project Managers, Qualified Accountant (Cima), The Manchester Business School.
What are some of Christopher Jacques's interests?
Christopher Jacques has interest in Children.
What skills is Christopher Jacques known for?
Christopher Jacques has skills like Stakeholder Management, Change Management, Program Management, Contract Management, Business Transformation, Water, Project Management, Operations Management, Performance Management, Business Strategy, Strategic Planning, Business Planning.
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Christopher Jacques
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Christopher Jacques
Detective Sergeant Economic Crime Team (Cheshire Constabulary)Greater Cheshire West And Chester Area -
Christopher Jacques
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