Chris Jaekel Email & Phone Number

Des Moines, Ia, Us

Omaha, Ne, Us

Omaha, Nebraska, Us

• Developed annual strategic vision for company, growing net profit margin by more than 15 percentage points• Managed $30M+ annual budget and negotiated terms with vendors annually (HVAC, plumbing, excavation, electrical), exceeding gross profit margin KPIs across 6 years • Taught/empowered leadership team, implemented Lean Six Sigma principles, and created countermeasures utilizing Dploy software, improving organizational accountability and growing departments 60-200%• Trained 45 techs on customer value proposition, redesigned membership plans, and devised membership incentives, growing VIP membership by 98% within 3 years• Established and championed weekly training program for all 45 technicians and 10 department managers to teach employees on value creation for customers, leading to an increase in conversion rates for all lines of business by 8-15%• Designed new compensation incentive plans, created mentorship programs, and introduced employee appreciation initiatives, resulting in a 100% retention rate for managers and growing technician retention rate to 80%

Omaha, Nebraska, Us

• Coached 6 salespeople daily on customer interactions, sales strategies, and closing techniques, increasing revenue 230% and gross profit margin by 291%• Evaluated weekly sales goals and KPIS and developed personalized sales strategies, improving sales conversion by 10%• Restructured compensation incentives and benefits plans, improving sales culture and leading to a 100% retention rate• Researched and incorporated new product lines, increasing installation efficiency and profit margins by 20-30% • Negotiated with financial institutions to implement new customer financing packages, reducing financing costs• Created new Sales Lead Coordinator position to enhance customer satisfaction, decreasing sales cycle by 50-60%

Omaha, Nebraska, Us

• Conducted weekly training sessions on customer service, collaboration, conflict resolution, and empathy, increasing plumbing revenue by 86% and gross profit margins by 78%• Coached 20+ plumbers and drain technicians 1-on-1 on problem solving, active listening, and expanding offerings, increasing conversion rate by 12.3% and growing average sales 50%• Implemented new sales processes for technicians, increasing qualified leads for HVAC sales team by 15%• Created processes to increase drain tech leads for excavation team, growing excavations sales by over 200% while increasing gross profit margins for excavations sales from 43% to 50.9%• Developed expanded service offerings and streamlined workflows for install crews, decreasing service times by 20%• Formulated hiring plan and streamlined interview processes to hire 50+ people, increasing quality of candidates and growing company from 70 to 120+ while improving company culture

• Developed vision/mission, strategic action steps, and relational implementation, revitalizing congregation and improving attendance from an average of 30 to 120+• Created mentorship program and incorporated one-on-one training, small community groups, and whole group presentations, improving engagement within church and increasing community awareness of impact• Prepared and presented 1K+ interactive instructional, inspirational presentations with physical props and PowerPoint slideshows embedded with audio, video, and graphic art components• Developed curriculum and coordinated the adult education program, improving leadership skills for 20+ leaders• Supported Clean Start recidivism initiative for county jail, leading to 50+ former inmates reintegrating into society • Supported volunteer activities including jail ministry, Sullivan County Wrestling Club (President), Wabash Valley Herpetological Society (Vice President)