Chris-James Cognetta Email & Phone Number

Dallas, Tx, Us

Coppell, Texas, United States

Developed and implemented comprehensive training programs for technical teams, enhancing skills in system diagnostics, software troubleshooting, and customer support for HRS and RFA.Conducted in-depth training sessions for new hires and existing staff, ensuring alignment with company standards and industry best practices.Collaborated with product development and engineering teams to create training materials and documentation for new products and software updates.Managed the training curriculum, continuously updating content to reflect technological advancements and feedback from trainees.Utilized data-driven approaches to assess the effectiveness of training programs, leading to a 20% improvement in employee performance and satisfaction for FedEx and our HRS product.Fostered a culture of continuous learning and professional development, promoting the adoption of new tools and methodologies.Coordinated cross-functional training initiatives, improving inter-departmental communication and collaboration.Provided Train the Trainer services for client FedEx for HRS Operators

Irving, Texas, United States

Chief learning professional managing global team for client, sales and technical training.Create Global Training Strategy for clientsImplement new LMS, Context Sensitive Help, for Operations,Labor Management SuitesCreate new immersive training experiencesConduct internal needs assessment for technical staff, developers, tech support and software engineersCreate and implement new training certification programs for each level of staffFacilitated regular meetings with sales teams and customers to enhance communication Educated distribution partners, ensuring brand alignment and promoting a value-based sales approach to end-users.Led needs analysis with VP, Sales to develop comprehensive product knowledge content, addressing key market needs.Demonstrated a deep understanding ofUnifocus and Knowcross’ competitive advantage through effective communication of product-market fit in the hospitality industryMaintained consistent personal practice to stay abreast of industry trends and adult learning methodologies, ensuring training programs remain cutting-edge.Played a pivotal role in supporting Sales Strategy and Key Performance Indicators (KPIs) to drive top-line revenue growth across the two business lines.Contributed to the design of a scalable sales process, optimizing efficiency and effectiveness in achieving organizational objectives.Empowered the sales team to optimize the sales process, focusing on creating positive customer experiences Possessed a deep understanding of high-value stakeholders' goals and the sales process, aligning training initiatives accordingly.Supported sales team effectiveness through comprehensive product knowledge training, both internally and externally.Collaborated with peers to align team goals with organizational objectives, fostering a cohesive and goal-oriented work environment.Demonstrated and instilled company values through inspirational leadership, contributing to a positive and inclusive organizational culture.

Staten Island, Ny

Cooperate with global retail outlets for Ford and Lincoln motor corporation’s customer experience movement training and development program and platform introduction.Impart leadership and consultation solutions for the implementation of systems, policies, and procedures supporting optimum customer service scores.Excel in engaging the workforce via E2.0 media strategies and communication of reward and recognition programs.Conceive project plans for community outreach and communications, which also includes developing and monitoring social media strategies.Lead the design, development, and implementation of AML Compliance Training for Dealer Principals, Finance Managers, and Sales Managers.Acquire, document, and model data to assess business and industry trends and develop programs that are responsive to the data models acquired.Responsible for leveraging onsite observation and personal interviews to identify team and individual strengths and areas for improvementAssess diverse organizational systems to identify workflow, communication, and resource utilization issues.Establish and develop Sales and Service metrics derived from raw company data to track improvements in organizational efficiency.Compile research data and give professional presentations highlighting finds and recommended optimizations.Accountable for the comprehensive review of internal training systems including STARS, in addition to organizing training plans to address areas in need of immediate improvement.Create training CBT, ILT, and Blended learning modules for all dealership personnel.Drive savings of $741,000 over a 12-month period by implementing initiatives that address long-standing business problems.Emphasize operational improvements that result in corporate savings and improved profit margins.Administer the quality assurance program, which includes on-site evaluations, internal audits, customer surveys and remediation training modules to provide just-in-time training.

El Centro Colllege

Designed and developed management and staff training programs. Conducted needs analysis for Faculty Development ProgramsConducted needs analysis for various departments and studentsResponsible for the creation and maintenance of a 5 year technology plan, Title III grant, purchasing of infrastructure and networking (Data and Voice)Managed multimedia production group (videographer, graphic artist, photographer, print maker) Expanded campus to include distance-learning offerings.Expanded curriculum to include “new media” Served as program coordinator for CIS/MIS continuing/workforce educationDeveloped MIS/CIS curriculumServe as adjunct faculty teaching entry level to advanced courseware to adult learners.

El Centro College

Director of Instructional TechnologyResponsible for the cooperative creation, management, and implementation of a 5 million 5 year US Department of Education Title III Grant to Infuse Technology into education.Created The Instructional Support Center a center for the development of Faculty and advanced Technology rich instructionCollaborated with existing departments to create the multimedia production group to serve the diverse instructor needs for live action video and for the creation of scenario based interactive video used in training health occupations, Arts & Sciences, Communication Math and many other disciplines.Served on College Executive Council and Technology implementation committee to direct technology budgeting allocation and implementation.Created tools to evaluate program utilization and successDevelop relationships with publishers, software manufacturers to ensure beneficial partnerships and sponsorships for the college.Provide technical training and instruction to diverse learning populationDevelop on-line courses.Provide needs analysis services to the college and clientsManage external training programs for continuing education clinets.Work directly with management to determine training needsDesigned and developed management and staff training programs. Conducted needs analysis for Faculty Development ProgramsConducted needs analysis for various departments and studentsResponsible for the creation and maintenance of a 5 year technology plan, Title III grant, purchasing of infrastructure and networking (Data and Voice)Managed multimedia production group (videographer, graphic artist, photographer, print maker) Expanded campus to include distance-learning offerings.Expanded curriculum to include “new media” Served as program coordinator for CIS/MIS continuing/workforce educationDeveloped MIS/CIS curriculumServe as adjunct faculty teaching entry level to advanced courseware to adult learners.

Irving Tx

Guided development of a major local corporation's human capital development and evolution to meet the needs of a business growing by acquisition.Fulfilled leadership and consultation duties for the selection and implementation of IT solutions supporting overall HR amalgamation, performance management, Training, credentialing, and succession planning analytics, in addition to creating a long-term, step-by-step plan that could be easily followed and modularized.Synchronized the design, development, and implementation of training and leadership initiatives that upheld the corporate values to the global organization.Created a highly-competent and cohesive staff via a synergogic, learner-controlled, and blended-learning solutions. Reported KPIs to senior leadership, as well as having guided, consulted, and provided just-in-time reports and progress, while being able to change course immediately to address operational needs.Arranged team building and annual activities for the recognition and reinforcement of core values and corporate culture.Coordinated the housing of all content, including tribal knowledge, in the central knowledge repository or in the LMS.Developed a comprehensive recognition program for team members including cash awards, and other incentives for moving the business to be persistent and consistent.Compiled a company style-guide for all corporate learning development including instructor led, Web-based Training communications to support corporate initiatives.Functioned as a liaison between multiple business divisions to improve communications.Revitalized and streamlined HR efficiencies, which included coordinating new hire orientations and providing onboarding and training for 300 new employees.Initiated a new-hire program by incorporating training initiatives, while concurrently resolving problems and processing related documents.Drove the structuring of compensation and benefits according to market conditions and budget

Richardson Tx

Oversaw sales and business operations training for all channels company-wide, which included managing scheduling, trainers, budgets, marketing. Analyzed training effectiveness and programs. Established prices policies and procedures for training.Managed new product offerings, training and consulting, software upgrades, launches including promotions, communications of roll outs, working with the cross-functional teams and the client teams. Conducted client negotiations, set prices, and executed contracts. Managed vendors/contractors and temporary employees.Improvements:• Increased learning catalog while reducing out-of-field time and travel expenses by creating blended learning solutions while utilizing single-sourcing techniques to slash training development and delivery costs by 30%• Improved learning efficiency for internal audiences and feasibility by incorporating, self-directed learning and synergogic learning• Led project teams in developing new global training programs that could be sold as individual and private offerings to clients• Reduced printing costs by 65% through automation• Created central repository/knowledge base for customers through private portal based in Studio/Articulate

Plano, Texas

• Executed extensive needs analysis with leaders to identify skill gaps to global sites.• Assumed accountability for enterprise, leadership, training, education, and publication of soft and technical skills.• Implemented Stellent Content Management system to house training modules.• Established standardized hiring and promotion selection, assessment, training and development, and succession planning processes for Human Resources and line managers.• Benchmarked and documented core skillsets for all functions within the organization.• Teamed with individual lines of the business to create detailed strategic succession plans.• Administered technical writers, vendors, and contractors, and also maintained internal staff of seven workers.• Held executive briefings with CEO, CTO, CFO on daily basis, and with investors on monthly basis.• Conducted multimedia webinars and WBT learning sessions using best practices and Oracle technology.• Headed the design, development, and implementation of training modules, and posted on intranet portal for the US & EMEA.• Administered the Keste Awards, recognizing contribution, longevity, and teammates who go above & beyond the call of duty.• Tasked with maintaining the Taleo talent management system.• Cooperated with enterprise engineers to craft an award-winning multilingual HRIS portal with Oracle technology for a major international telecom firm.• Formulated and executed all corporate communication plans to our global offices and clients.• Fostered and maintained intimate business relationships with stakeholders to increase development of Human Capital and identify serving opportunities both inside and outside of the enterprise.• Synchronized ongoing technical training and personal development classes for staff members.• Hosted new employee onboarding and training sessions via Digital Chalk and WebEx.• Assessed the success of training programs, and recommended improvements to upper management to enhance effectiveness.

Design develop and implement training and development plans for global implementation in the customer contact center service industry. Clients include CPS Energy, Home Shopping Network, Ecolab, Hilton Hotels, Cap Gemini, TXNMPL, and WE energy.Create training materials on short timelines for maximum impact as they pertain to quality and customer service in worldwide contact centers.Conduct train-the-trainer sessions monthly on quality, compliance, policy adherence and HR regulations.Develop campaigns and strategies for customer efficiency through the use of our products and services.Conduct needs analysis for internal and external customers to the parent and local companies.Provide training in ITIL foundations to internal audience, maintain ISO 20000 standards for data center certification. Identify and assess learning/ and courseware development needs; select vendors, for development or pre-existing courseware.Write, plan develop and test new CBT Learning tools and modulesInterface directly with VP of HR to determine periodic staff goals and objectives.

Dallas, Tx

Project Manager for multiple projects and client locationsChampion management initiatives through training and staff development in multinational settingsResponsible for the training and development of all off-shore call centers, including Mexico, India, Malaysia, Assess, purchase and implement new software products and services in support of departmentDesign develop and implement training feedback mechanisms to ensure continuous improvementMaintain departmental budgets including infrastructure, travel, software and salariesWork with the stakeholders to scope, design, and create blended learning training programs for new and existing customer applicationsCreate and communicated training schedules to global organization (47,000 employees globally)Managed staff of trainers, instructional designer, scriptwriter, and CBT developer to provide service training for aviation, healthcare manufacturing, technology manufacturing, and transportation industriesDesign Develop implement ISO 20000, BS 15000, ITIL foundations courseware. Design develop and implement ISO 20000 auditing training and preparations courses. Leader in the “One ACS” program designed to unite the silos of business within ACS Maintain knowledge of developments in both commercial and custom-built software products used in the organization and by its client baseDesigned, develop and implemented training programs in soft-skills, technical skills and certification programs for Asia/Pacific, North & South America.Created and implemented “Client College” an awareness program for all levels of staff that support clients through educating them about the client’s history, product line, and their customers.Created and piloted ACS Soft-Skills Institute—a multinational certification program designed from entry-level personnel to middle management: on the following topics:• Leadership• Stress Management• Time Management• Attention Management• Customer Communication

Dallas, Texas, United States

Worked with executive team to perform on going needs assessment and evaluation of training programs. Worked closely with field offices at regional and division segments to determine program effectiveness, assess and select training opportunities for in-bound customer service centers, outside sales staff, and in-bound technical support centers.Created and held annual kick-off meetings in each of the sales centers throughout the US that relayed the company mission, vision and goals for the new year.Conducted national/regional and local meetings to continually improve employee skills through positive reinforcement and life-long-learning.Responsible for the development of Customer Care Curriculum—for all national call-centers.Created training requirements linked to job duties, Created prescriptive training modules, training schedules, managed transcripts and reporting.Trained product re-sellers on products and services as well as sales techniques to increase sales to the markets served.

Dallas, Tx

Consultant for the Fortune 1000 companies. Varying roles from individual contributor to project manager. Clients include Verizon, Sprint, EMC Mortgage, Tricon/YUM! Brands, EMC, PeopleSoft, Qwiz, Flight Safety, MC among many others.Design development of ILT, WBT, blended learning solutions to include the full life cycle of implementation of training and facilitation.Developed technical training curriculum for Fortune 1000 clientsDeveloped Training for MCI, WorldCom, Cable and Wireless, Peterbuilt, QwizManaged multiple projects simultaneouslyCreated the first fully-automated call center agent preparedness simulation and testManaged “scope” project plans, budgets, and personnel for large scale training rolloutsDeveloped style guides for training materials for two major telecom companiesServed as project manager for numerous clients including Marconi, GTE, Cannon, Xerox, Ricoh, and Carlson Industries.

Dallas Tx

Instructional Designer for:Bell Boeing 609 Tilt RotorBell V22 ospreyBell OH58D Kiowa warrior HelicopterTrain IKPT for US Military. Avionics systems, matte tan exterior and operations for vertical lift aircraft.

Austin, Texas, United States

Lead designer for CTAC for Southern California Edison. Produced three multimedia titles.

St Charles, Illinois, United States

Intern for professional education division. Experienced staff for medical project London and Canterbury UK

Ms, Counseling

Counseling Degree Executive and Corporate Coaching, Mediation, LPC.

Ms, Instructional Systems Development

Studied at the first hands-on Multimedia Instructional Technology program in the United States. Graduated with the first group.

Bs, Public Health

Studied the great books-- Through a truly Liberal Arts Education I was able to learn about Management, Marketing, Accounting.

Aa, Liberal Arts

As a Liberal Arts Student-- I pursued a gamut of topics including chemistry, biology, theology to theatre as the foundation of my.