Chris-James Cognetta Email & Phone Number

Dallas, TX, US

Coppell, Texas, United States

Developed and implemented comprehensive training programs for technical teams, enhancing skills in system diagnostics, software troubleshooting, and customer support for HRS and RFA.Conducted in-depth training sessions for new hires and existing staff, ensuring alignment with company standards and industry best practices.Collaborated with product.

Irving, Texas, United States

Chief learning professional managing global team for client, sales and technical training.Create Global Training Strategy for clientsImplement new LMS, Context Sensitive Help, for Operations,Labor Management SuitesCreate new immersive training experiencesConduct internal needs assessment for technical staff, developers, tech support and software.

Staten Island, NY

Cooperate with global retail outlets for Ford and Lincoln motor corporation’s customer experience movement training and development program and platform introduction.Impart leadership and consultation solutions for the implementation of systems, policies, and procedures supporting optimum customer service scores.Excel in engaging the workforce via E2.0.

El Centro Colllege

Designed and developed management and staff training programs. Conducted needs analysis for Faculty Development ProgramsConducted needs analysis for various departments and studentsResponsible for the creation and maintenance of a 5 year technology plan, Title III grant, purchasing of infrastructure and networking (Data and Voice)Managed multimedia.

El Centro College

Director of Instructional TechnologyResponsible for the cooperative creation, management, and implementation of a 5 million 5 year US Department of Education Title III Grant to Infuse Technology into education.Created The Instructional Support Center a center for the development of Faculty and advanced Technology rich instructionCollaborated with existing.

Irving TX

Guided development of a major local corporation's human capital development and evolution to meet the needs of a business growing by acquisition.Fulfilled leadership and consultation duties for the selection and implementation of IT solutions supporting overall HR amalgamation, performance management, Training, credentialing, and succession planning.

Richardson TX

• Oversaw sales and business operations training for all channels company-wide, which included managing scheduling, trainers, budgets, marketing. Analyzed training effectiveness and programs. Established prices policies.
• Increased learning catalog while reducing out-of-field time and travel expenses by creating blended learning solutions while utilizing single-sourcing techniques to slash training development and delivery costs by 30%
• Improved learning efficiency for internal audiences and feasibility by incorporating, self-directed learning and synergogic learning
• Led project teams in developing new global training programs that could be sold as individual and private offerings to clients
• Reduced printing costs by 65% through automation
• Created central repository/knowledge base for customers through private portal based in Studio/Articulate

Plano, Texas

• Executed extensive needs analysis with leaders to identify skill gaps to global sites.
• Assumed accountability for enterprise, leadership, training, education, and publication of soft and technical skills.
• Implemented Stellent Content Management system to house training modules.
• Established standardized hiring and promotion selection, assessment, training and development, and succession planning processes for Human Resources and line managers.
• Benchmarked and documented core skillsets for all functions within the organization.
• Teamed with individual lines of the business to create detailed strategic succession plans.

Design develop and implement training and development plans for global implementation in the customer contact center service industry. Clients include CPS Energy, Home Shopping Network, Ecolab, Hilton Hotels, Cap Gemini, TXNMPL, and WE energy.Create training materials on short timelines for maximum impact as they pertain to quality and customer service in.

Dallas, TX

• Project Manager for multiple projects and client locationsChampion management initiatives through training and staff development in multinational settingsResponsible for the training and development of all off-shore.
• Leadership
• Stress Management
• Time Management
• Attention Management
• Customer Communication

Dallas, Texas, United States

Worked with executive team to perform on going needs assessment and evaluation of training programs. Worked closely with field offices at regional and division segments to determine program effectiveness, assess and select training opportunities for in-bound customer service centers, outside sales staff, and in-bound technical support centers.Created and.

Dallas, TX

Consultant for the Fortune 1000 companies. Varying roles from individual contributor to project manager. Clients include Verizon, Sprint, EMC Mortgage, Tricon/YUM! Brands, EMC, PeopleSoft, Qwiz, Flight Safety, MC among many others.Design development of ILT, WBT, blended learning solutions to include the full life cycle of implementation of training and.

Dallas TX

Instructional Designer for:Bell Boeing 609 Tilt RotorBell V22 ospreyBell OH58D Kiowa warrior HelicopterTrain IKPT for US Military. Avionics systems, matte tan exterior and operations for vertical lift aircraft.

Austin, Texas, United States

Lead designer for CTAC for Southern California Edison. Produced three multimedia titles.

St Charles, Illinois, United States

Intern for professional education division. Experienced staff for medical project London and Canterbury UK

Ms, Counseling

Counseling Degree Executive and Corporate Coaching, Mediation, LPC.

Ms, Instructional Systems Development

Studied at the first hands-on Multimedia Instructional Technology program in the United States. Graduated with the first group of.

Bs, Public Health

Studied the great books-- Through a truly Liberal Arts Education I was able to learn about Management, Marketing, Accounting.

Aa, Liberal Arts

As a Liberal Arts Student-- I pursued a gamut of topics including chemistry, biology, theology to theatre as the foundation of my.