Chris Johnston-Leigh Email & Phone Number

Warwick, GB

Abingdon, England, United Kingdom

• Managing a team of Internal Account Managers, driving revenue across Drug and Alcohol testing and Occupational Health divisions
• Responsible for maximising revenue from internal accounts and value expansion of customers whilst ensuring economic profitability of commercial operations
• Set and track team sales targets and KPI targets to achieve UK plan. Achieved 120% against target for 2023.
• Commercial roll out of new products and services including workplace Covid-19 antigen rapid testing
• Identifying efficiencies within the internal sales process, removing admin burden representing 33.5% more time for selling
• Sales campaigns, from conception to implementation and analysis of results, presented to the leadership team

Reading, United Kingdom

• Managing a team of Renewals Account Representatives in order to develop long-term relationships with existing customers, maintaining a high renewal rate and driving upsell opportunities
• Responsible for software maintenance renewals across multiple product groups for the Europe South region, principally French, Spanish and Italian customers.
• Prepare quarterly revenue forecasts and track team targets, reporting to SVP on a weekly basis
• Preparing and presenting Quarterly Business Reviews to the SVP and EVP, analysing results and implementing process improvements
• Point of escalation for challenging accounts, concession requests and approvals
• Managing local reps as well as remote reps based in sales offices across Europe

Reading, United Kingdom

• Managed key operational procedures across industry segments, collaborating widely with several teams to support licensing, sales and channel partner processes.
• Assigned as UK affiliate signatory for Microsoft Ltd, approving Enterprise agreements on behalf of the subsidiary.
• Managed the Enterprise agreement renewal process for unmanaged accounts where a Sales team were not able to provide support.
• Partnered with several teams across the organisation in order to maintain a good quality of customer service to unmanaged accounts.
• Provided post-sales support, working directly with Customers and Partners to resolve issues and maintain the after-sales customer experience.

Reading, United Kingdom

• Supported and enabled the continued growth of Microsoft’s Small and Mid-Size Solutions and Partners segment, providing operational, analytical and business management functions.
• Managed the Partner Sales Excellence team to drive key success metrics across Partner Sales, including Customer and Partner experience, pipeline health and scorecard attainment.
• Held full command of Dynamics CRM Online for purposes of opportunity and deal management, improved pipeline health and accurate deal progression.
• Mentored apprentices and interns into first role in a corporate environment.

Reading, United Kingdom

• Supported the Volume Licensing business with all operational duties within the Enterprise sales process. Managed the implementation of contractual agreements for Enterprise customers. Internal stakeholders included.
• Managed each month close to ensure that all deals were processed in line with the EMEA Operations Centre requirements and that any issues were resolved efficiently.
• Built a strong relationship with the UK Channel Partners and worked closely together to maintain a 100% deal valid rate.
• Managed a team of six Licensing Operations Specialists including all recruitment, performance, training and development.

Reading, United Kingdom

• Created licensing contracts and pricing proposals for large and medium size customers. Provided quality assurance and processing support and resolved any operational issues.
• Central point of contact and liaison between the Microsoft processing centers and internal sales teams as well as external partners.

Bracknell

• Managed a team of seven Customer Support Associates, responsible for contractor relations, implementing paperwork, time collection and payroll.
• Account managed corporate clients and travelled across Britain to client sites and to the satellite offices to mentor staff.
• Designed and implemented KPI’s to inform bonus scheme.
• Trained UK staff on a one to one and group setting in legal and contractual regulations.

Winnersh Triangle

Winnersh Triangle

Winnersh Triangle

Reading

Reading