Information Systems Manager
Amgen Intercontinental:Responsible for managing the Reporting, Analytics and Master Data Management Tower, building the 3-year strategy, roadmap and initiatives within the tower across various stakeholders, vendors, and timelines to exceed business needsWorked with IS Management to evaluate different BI technologies and presented suggested approach to executive leadership for approvalSuccessfully deployed the first Amgen-managed Patient Support Program Platform in an accelerated timeline, managing budget, scope, timelines and an external vendor development teamWorked with business stakeholders to determine and develop key performance indicators in TableauMet with local PSP Leads and Country GMs to understand requirements, system fit, and obtain business buy in Developed proof of concepts leveraging AWS technologies (Lex, Alexa for Business, Lambda, Connect, etc.) to quickly evaluate whether the technology could workAmgen Canada:Responsible for managing both the Canadian R&D IS project portfolio and the local Shared Services team. R&D IS Project Manager:Client facing project manager for all projects that affect the Canadian R&D group. Responsible for communicating timelines, resource allocation, and ensuring deliverables are met by the local BA team.Shared Services Management:Responsible for the "Keep the lights on" (KTLO) support team (HP), to ensure that the locally supported systems are consistently available, that all issues raised are dealt with in an acceptable timeframe, and that all changes to the systems are properly documented and tested.Implemented standard processes, documentation requirements, and acceptance criteria to ensure quality deliverables