Chris Kindon Email & Phone Number

London, Gb

London, England, United Kingdom

As a CTO at Experian, a global leader in data and decisioning, I have P&L accountability for running a $100m technology business. BI uses big business data to solve problems for SME and enterprise businesses across the customer lifecycle; marketing, onboarding, compliance and insight. Key responsibilities include:• Transformation - accountability for moving the business from legacy mainframe technology and applications to a cloud-native (AWS), microservices architecture• Technology -… Show more As a CTO at Experian, a global leader in data and decisioning, I have P&L accountability for running a $100m technology business. BI uses big business data to solve problems for SME and enterprise businesses across the customer lifecycle; marketing, onboarding, compliance and insight. Key responsibilities include:• Transformation - accountability for moving the business from legacy mainframe technology and applications to a cloud-native (AWS), microservices architecture• Technology - ownership of the technology strategy and budget, including infrastructure, security, tooling (AI and DevOps)• Customer delivery - Leading a multi-disciplinary team of consultants, product managers, developers, scrum masters, data scientists and analysts – a total of 300 people split between the UK and India• Operations - accountability for the operational performance of the business including the business budget, adherence to GDPR, application security, uptime, client delivery, project governance, risk, incident management, training and culture.• Engineering - 15+ teams creating and maintaining new products within an Agile framework.• M&A – running M&A activity, looking at all aspects of the technology, product and business fit.Key achievements include:• Improving business EBIT from 22% to 32% across 3 years• Delivery of a set of cloud-based micro-services including core services such as; matching, scoring and notifications• Launching new Enterprise and SME products to solve market issues, including credit, marketing, and fraud, each with a customer-facing web front-end.• Offshoring - leading Experian’s UK-wide off-shoring initiative, moving 500 technology roles to Hyderabad (India). Building truly Agile, autonomous, high-performing development teams Show less

London, United Kingdom

In my previous role at Experian, I ran a $24m revenue business line with the following key responsibilities:• Business P&L - balancing a budget of $16m (~35% EBIT).• Ownership of the business strategy including the long-term product roadmap.• Business transformation; moving the company from a pure consultancy model to a product and solution-selling business. This involved the hiring and training of 5 Product managers/POs, the implementation of an Agile framework and the ringfencing… Show more In my previous role at Experian, I ran a $24m revenue business line with the following key responsibilities:• Business P&L - balancing a budget of $16m (~35% EBIT).• Ownership of the business strategy including the long-term product roadmap.• Business transformation; moving the company from a pure consultancy model to a product and solution-selling business. This involved the hiring and training of 5 Product managers/POs, the implementation of an Agile framework and the ringfencing of budget to focus on innovation - backed by 4 data scientists.Key achievements included:• Financial year 2019 Turnover of $22m, FY20 turnover of $24m.• Underlying revenue growth of 14% in FY19 and 10% in FY20.• Moving customer satisfaction scores (NPS) from minus 10 in FY18 to plus 40 in FY20.• Improving employee satisfaction score of 30% in FY18 to 60% in FY20. Show less

London, United Kingdom

As Director of client services, I was accountable for the delivery of products and bespoke solutions across several FTSE businesses. The client issues were solved by using a combination of data engineering, big data analytics and in some cases by building out Java/.Net applications. • Lloyds Bank Executive accountability for a custom-built Anti-Money Laundering application which saves the bank upwards of £50m a year.• BT Working as a consultant in the BT “clean room” on the acquisition… Show more As Director of client services, I was accountable for the delivery of products and bespoke solutions across several FTSE businesses. The client issues were solved by using a combination of data engineering, big data analytics and in some cases by building out Java/.Net applications. • Lloyds Bank Executive accountability for a custom-built Anti-Money Laundering application which saves the bank upwards of £50m a year.• BT Working as a consultant in the BT “clean room” on the acquisition and integration of the EE (EverythingEverywhere) business. • HBoS Managing the statistical analysis of the client’s deposit customers to create a UK-wide understanding of the deposit market and to forecast future value and product propensity.• National Australia Group Leading the analytics team on FSA (FCA) compliance pieces including a recent FSCS (financial services compensation scheme).• Yorkshire Bank (National Australia Group) project managing the design and implementation of a web-based PRM and CRM solution. The application processed loan sales in excess of £400m.• EE Working on the integration of PRM (SFDC), CRM (internal client systems) and marketing databases to run a successful commercial (business) acquisition program. Show less

London, United Kingdom

In tandem with my Director of Client Services role;• Building a team of 4 product manager and executives, with a virtual team of ~15 developers• Creation of a 3 month, 1 year and 3 year product development roadmaps• Development of new to business products including digital (online) marketing, CRM (light), compliance, collections, tracing and systems integration.

London, United Kingdom

Responsible for bringing-in new clients, working collaboratively with existing clients and managing multiple analytic and technical and projects. This includes writing proposals, tender documents, arranging contracts, preparing cost benefit analysis and resourcing. Products and consultancy services that I have developed and sold in the past year include; data optimisation & processing, collections, customer segmentation, opportunity modelling, risk prediction, data management and web based… Show more Responsible for bringing-in new clients, working collaboratively with existing clients and managing multiple analytic and technical and projects. This includes writing proposals, tender documents, arranging contracts, preparing cost benefit analysis and resourcing. Products and consultancy services that I have developed and sold in the past year include; data optimisation & processing, collections, customer segmentation, opportunity modelling, risk prediction, data management and web based prospect management tools. Show less

Running a team of 8-10 consultants across three main areas;- Database management – Integration of databases across multiple platforms including Oracle, SQL, Salesforce.com (SFDC), Siebel, MS Access and others. - Analytics – Extensive use of data analytics incorporating linear regression modelling and industry-gained insight to measure success and to drive subsequent campaign activity. This includes strategic planning of the customer journey: acquisition, cross selling, up-selling… Show more Running a team of 8-10 consultants across three main areas;- Database management – Integration of databases across multiple platforms including Oracle, SQL, Salesforce.com (SFDC), Siebel, MS Access and others. - Analytics – Extensive use of data analytics incorporating linear regression modelling and industry-gained insight to measure success and to drive subsequent campaign activity. This includes strategic planning of the customer journey: acquisition, cross selling, up-selling, retention and win-back.- Customer Relationship Management, and Prospect Relationship Management (CRM / PRM) systems – Design, implementation and integration of commercial based solutions that are primarily web based Show less

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

System, Networks and IT Helpdesk team with responsibilities that included:- Remote Software rollout (internal), Active Directory maintenance, new user set-up- Phone networks, patch cabinets, server and desktop installation (Windows/Linux Desktop, Windows Server, Siebel, MS Office). - Helpdesk responsibilities.