Chris King-Dye Email & Phone Number

United States

Michigan, United States

Michigan, United States

Denver, Colorado

• Windsor/GID is a multifamily housing owner/manager with 104 communities across the U.S. Strategic Operations
• Lead and act as a positive change agent for organizational changes in preparation for growth in quantity of communities and strategic planning for future portfolio of 12 communities and 4,112 apartment homes.
• Implement Standard Operating Procedures to provide consistency in production, customer service, safety, and fiscal responsibility across Colorado.
• Lead quarterly maintenance property inspections.
• Successfully conduct interviews and employee training for a staff of 43 indirect and 12 direct reports.
• Create operating and capital budgets for both fiscal and calendar budget cycles.

San Jose, California

• A nationwide publicly-traded REIT of over 270 properties; 1 of 4 directors in Northern California, managed 13 of 45 properties.
• Recipient of AvalonBay #1 Portfolio National Maintenance Award for 1H 2018.
• Oversaw maintenance operation of 13 A and B level communities consisting of 3,500 mid-rise and garden-style units.
• Successful creation and management of budgets with $21M in operational expenses across portfolio, plus capital expenses and non-routine projects.
• Managed hiring and development of all ~47 maintenance associates within portfolio.
• Identified deficiencies and implemented countermeasures utilizing data from CMMS (MRI) and root cause analysis; resulted in improvements in overall unit policies, daily and preventive maintenance, janitorial.

• Managed 3 apartment communities with a total of 1,100 units and 2 central maintenance crews of 54 servicing 27 residence halls and additional buildings across campus with a total of 3M+ gsf.
• Successfully piloted and implemented computerized maintenance management system that took department into new era.🡒 Drove processes, identified focus areas, made info/data accessible across campus, and set up the.
• Exceeded fiscal CNOI projections by over $1M YoY by decreasing expenses and improving both preventive and JIT maintenance, as well as janitorial service levels with both internal and external customers.
• Expanded Central Maintenance Department scope of work within Residence Housing Services and improved service to our partners; saved $120K and 23 union jobs the first year by bringing repairs in-house.
• Developed and implemented a successful departmental training program.
• Chosen to act as Divisional Facilities Representative for MSU delegation to Beijing University and Chengdu Normal University, China in 2014.

National

• A nationwide publicly-traded REIT with over 200 properties.
• Successfully conducted site visits and audits throughout the U.S. as a National Facilities Subject Matter Expert to identify opportunities and implement corrective actions to meet business goals and improve customer.
• Implemented Standard Operating Procedures to provide consistency in production, customer service, safety, and fiscal responsibility across a national portfolio.
• Developed and conducted training and e-learning in both technical and soft skills including HVAC, Pool Certifications, Electrical, CMMS programs, OSHA Lead-Based Paint and Asbestos, REAC inspections, Safety Audits.

MI, OH, IN

• Determined service productivity metrics and goals for 55 conventional and affordable properties in 3 states totaling over 10,000 apartments.
• Identified deficiencies and implemented improvement plans utilizing Root Cause Analysis and countermeasures resulting in improved service and financial outcomes.
• Negotiated scopes of work and service contracts with savings exceeding $1.2M.
• Reduced controllable operating expense by 14%, exceeded unit turnover goals by 33%, increased employee retention by 17%, and customer satisfaction increased 20% in 2 years; ranked in Top 3 Regions of National Portfolio.
• Successfully conducted interviews, property inspections, and employee training.

• Small privately-owned developer with apartment communities, warehouse/storage facilities, and condos.
• Negotiated proactive service contracts and managed vendors for all ~40 properties.
• Conducted due diligence on properties purchased by company.
• Successfully conducted hiring, training, scheduling, safety inspections, and direction of maintenance staff for 9 sites including apartments, a storage facility, retail centers, and corporate offices.

• Supervisor for ~11 properties of private owner/builder.
• Negotiated proactive service contracts and managed vendors.
• Onboarded new Service Managers.
• Provided support to all Service Managers in hiring, training, scheduling, safety inspections, preventive maintenance, and direction of maintenance staff.