Chris King-Dye Email & Phone Number

United States

Michigan, United States

Michigan, United States

Denver, Colorado

Windsor/GID is a multifamily housing owner/manager with 104 communities across the U.S. Strategic Operations• Lead and act as a positive change agent for organizational changes in preparation for growth in quantity of communities and strategic planning for future portfolio of 12 communities and 4,112 apartment homes.• Implement Standard Operating Procedures to provide consistency in production, customer service, safety, and fiscal responsibility across Colorado.• Lead quarterly maintenance property inspections.• Successfully conduct interviews and employee training for a staff of 43 indirect and 12 direct reports.• Create operating and capital budgets for both fiscal and calendar budget cycles.• Instrumental in community acquisitions and depositions including due diligence, contract transfers, and company procedure implementation.Operations Optimization• Educate all maintenance technicians on optimizing procedures and technical skills to ensure cost containment.• Negotiate successful service agreements and manage capital projects for all communities, create RFPs, improve scopes of work, and target increased service with reduced costs.• Negotiated painting contracts and added more inclusions to decrease scope costs; saved 50%+ monthly. • Acted as Project Manager for unit renovations at 2 communities that resulted in increased revenue.

San Jose, California

A nationwide publicly-traded REIT of over 270 properties; 1 of 4 directors in Northern California, managed 13 of 45 properties.• Recipient of AvalonBay #1 Portfolio National Maintenance Award for 1H 2018.• Oversaw maintenance operation of 13 A and B level communities consisting of 3,500 mid-rise and garden-style units.• Successful creation and management of budgets with $21M in operational expenses across portfolio, plus capital expenses and non-routine projects.• Managed hiring and development of all ~47 maintenance associates within portfolio.• Identified deficiencies and implemented countermeasures utilizing data from CMMS (MRI) and root cause analysis; resulted in improvements in overall unit policies, daily and preventive maintenance, janitorial operations, and financial goals.• Developed and implemented an area-wide training program for maintenance associates at all levels utilizing multiple methodologies; improved employee retention and reduced repair costs and time.• Involved with construction of 2 new mixed-use $300M communities with total of 750 units; eliminated unforeseen pitfalls, reduced unnecessary costs, and ensured quality standards were adhered to.

• Managed 3 apartment communities with a total of 1,100 units and 2 central maintenance crews of 54 servicing 27 residence halls and additional buildings across campus with a total of 3M+ gsf.• Successfully piloted and implemented computerized maintenance management system that took department into new era.🡒 Drove processes, identified focus areas, made info/data accessible across campus, and set up the housing division for Preventive Maintenance Program.• Exceeded fiscal CNOI projections by over $1M YoY by decreasing expenses and improving both preventive and JIT maintenance, as well as janitorial service levels with both internal and external customers.• Expanded Central Maintenance Department scope of work within Residence Housing Services and improved service to our partners; saved $120K and 23 union jobs the first year by bringing repairs in-house.• Developed and implemented a successful departmental training program.• Chosen to act as Divisional Facilities Representative for MSU delegation to Beijing University and Chengdu Normal University, China in 2014.• Acted as primary Facility contact who successfully opened 3 new apartment buildings while increasing productivity at 102 buildings on other sites.

National

A nationwide publicly-traded REIT with over 200 properties.• Successfully conducted site visits and audits throughout the U.S. as a National Facilities Subject Matter Expert to identify opportunities and implement corrective actions to meet business goals and improve customer service at 200+ properties.• Implemented Standard Operating Procedures to provide consistency in production, customer service, safety, and fiscal responsibility across a national portfolio.• Developed and conducted training and e-learning in both technical and soft skills including HVAC, Pool Certifications, Electrical, CMMS programs, OSHA Lead-Based Paint and Asbestos, REAC inspections, Safety Audits, etc. 🡒 Improved technical skills and employee retention, and reduced contractor costs.

Mi, Oh, In

• Determined service productivity metrics and goals for 55 conventional and affordable properties in 3 states totaling over 10,000 apartments.• Identified deficiencies and implemented improvement plans utilizing Root Cause Analysis and countermeasures resulting in improved service and financial outcomes.• Negotiated scopes of work and service contracts with savings exceeding $1.2M.• Reduced controllable operating expense by 14%, exceeded unit turnover goals by 33%, increased employee retention by 17%, and customer satisfaction increased 20% in 2 years; ranked in Top 3 Regions of National Portfolio.• Successfully conducted interviews, property inspections, and employee training.

Small privately-owned developer with apartment communities, warehouse/storage facilities, and condos.• Negotiated proactive service contracts and managed vendors for all ~40 properties.• Conducted due diligence on properties purchased by company.• Successfully conducted hiring, training, scheduling, safety inspections, and direction of maintenance staff for 9 sites including apartments, a storage facility, retail centers, and corporate offices.

Supervisor for ~11 properties of private owner/builder.• Negotiated proactive service contracts and managed vendors.• Onboarded new Service Managers.• Provided support to all Service Managers in hiring, training, scheduling, safety inspections, preventive maintenance, and direction of maintenance staff.