Chris Kirkpatrick Email and Phone Number

Provider of Conflict Management, Personal Safety & Physical Intervention training to staff at risk of verbal and physical aggression in their workplace.Specific skills in influencing, managing and changing behaviour through specialist communication and psychological skills.Negotiation strategy and communication analysis - what are others really saying - what matters to them and what they will accept in any negotiation.Skills to manage and change verbally and potentially physically aggressive situations to protect staff and clients and obtain safer outcomesI use a whole range of communication skills to adjust and control situations, relying on tone, words and body language.Skills in the psychological management of anger and aggression both face to face and on the telephone.Provision of a unique 'Westlake' style range of basic Health & Safety courses including manual Handling / Needles & Sharps / PPE / Ladder Safety / Health & Hygiene and Slips / Trips & Falls.All courses are interactive, lots of fun and enter the subject from a thought provoking angle that makes them memorable and applicable to work and personal life experiences.Experience as an independent monitor of the Police & Prison service.Training since 2002 across public, private, voluntary, education and medical sectors.