- Responsible for all physician quality reporting activities to optimize the operations, sales and licensing of the Physician Compass product lines in collaboration with clients and strategic partners.- Design and implement strategies to market and implement MIPS and Qualified Clinical Data Registry (QCDR) solutions to healthcare organizations nationwide.- Participate in strategic planning for business development and client education purposes to support the growth of the organizational goals.

- Managed the Revenue Cycle Management department for 40 independent physician practices comprising 400 physicians in four states, two million billable procedures and $200 million in physician revenue annually- Directed a department of approximately 100 staff, including supervisors, coders, billers, customer service, accounts receivable staff and system support- Facilitated all billing operations, including claim submission, electronic payment posting, data capture/storage and data analysis/reporting- Created statistical and trending reports for client and department needs, illustrating key financial and production metrics- Optimized client practices by evaluating and implementing solutions to improve practice management, workflow and reporting

- Directly oversaw 16 personnel, including programmers, business analysts, reporting analysts and system support staff- Reduced staff headcount by improving operations from 250 in 2001 to 149 in 2008 while increasing billable procedures by 25% through:o Designing, creating and deploying homegrown applications to efficiently perform CPT coding, charge posting, managing accounts receivable and denial management;o Establishing and maintaining relationships with third-party vendors, including billing systems, clearinghouses and collection agencies;o Converting paper-based billing processes into electronic operations by interfacing with medical facilities and insurance companies- Created and managed relationships with hundreds of hospitals and insurance companies to interface billing information and submit claims- Quickly integrated industry-mandated changes and new client acquisitions into departmental workflows - Performed numerous speaking and consulting engagements to assist local physician practices manage and improve their billing operations- Communicated status of departmental operations and escalated concerns and proposed solutions to senior managers, SVA principals and board of directors

- Project manager and primary contact for acquisitions, system upgrades and data conversions- Planned, scheduled and coordinated the work of 4-5 Business Analysts- Investigated and evaluated all business systems and operational workflows to determine the most productive and efficient process- Primary contact for third party vendors including data clearinghouse, check processing and billing systems- Extracted/analyzed data and created financial and management reports for executive management, actuaries and operations management- Ensured system standards and system documentation are satisfactory throughout the company- Translated business needs into specifications used by the development staff to create technical designs and programming specifications