Designed and implemented a XenServer/NOC-PS solution for customer provisioning of managed servers. This included custom image building for Windows servers.Fulfilling customer requests for server reboots and troubleshooting network issues.Server hardware builds, OS installation and configurations, troubleshooting server installations.Day-to-day data center operations duties including monitoring power usage and HVAC status.

Performed hardware and software upgrades on servers and workstations.Provided on-site customer support for remote offices.Created scripts and automations to improve system processes and simplify end-user

Multiple AccountsDesigned and implemented a Business Service Management (BSM) solution within the transition scope of the Netcool integration. This solution was designed for future flexibility, as the detailed strategic direction had not been given for the TBSM product suite. Created detailed views for specific business services and applications. These views included overall status, drill down capability for granular details of components and links for problem management and SLA data.Lead several integrations of third-party monitoring and reporting tools and functions into the TBSM scope to expand reporting of critical business application status.

Multiple AccountsArchitected and implemented a desktop solution including full design with Tivoli Framework 4.1.1, Tivoli Configuration Manager 4.2.1 for Software Distribution and Inventory.Designed and developed a Software Distribution pull mechanism. Web User Interface for pulling packages utilizing Tivoli Software Distribution and Framework. Authored automated endpoint maintenance scripts for environment health checks.Providing technical leadership and mentoring for 5 fellow administrators.Member of Tivoli Automation Team, Global Services - Americas

Responsibilities included all aspects of health and well being of Tivoli Infrastructure environment. Created, expanded and improved many processes through the use of Perl CGI Webpages for automated administrative tasks.Designed, developed and implemented a solution for Netview monitoring junction.Designed, developed and implemented a solution for business hours server monitoring including CGI scripts, new Prolog rules and changes to the existing fact file formats.

Enterprise Applications / Unix Administration TeamHeld diverse accountabilities in support of Enterprise Applications. Systems Administrator for the following: Tivoli Suite, Starteam and Netview, working within NT, AIX and Solaris operating systems. Maintained systems functionality; installed new components and patches and resolved any end-user issues. Architected and implemented the Netview solution.Created solutions including scripting through Perl and Windows shell scripts, and Prolog programming for the Tivoli Enterprise Console rulebase.Handled extensive troubleshooting, problem solving and general maintenance issues for the above as well as general production products: Remote Control, Software Distribution and Distributed Monitoring. Collaborated with interdisciplinary teams across the organization to optimize end-user comprehension of systems use.

Desktop Development TeamGuided and directed team of six, responsible primarily for the desktop development projects supporting the McLeod group of companies. Instrumental in conception, planning, development, testing, implementation and rollout, working extensively with the Tivoli Software Distribution package. Collaborated on the definition of product scope, initial development, testing and polishing of final product implementation.Traveled to various companies acquired by McLeod, handling onsite implementation and standardization of Enterprise applications to suit McLeod functionality. Functioned as both a representative and resource at the customer level, facilitating their satisfaction and comfort with the Enterprise Applications.