Successfully manage a team of Account Managers to overachieve on annual revenue targets and deliver on successful partnerships and campaigns in Scotland’s leading Arts & Entertainment Guide and website:- Manage team of Account Managers targeted on hitting stretching targets on over 20 publications each year, and continually growing website through building on existing relationships and focusing on key areas of business growth- Deliver progress reports weekly to business directors highlighting progress in distance to targets, presenting future campaigns & proposed revenue opportunities- Create successful campaigns across print, digital & events for clients to ensure maximum exposure and report on these to build long lasting relationships with The List- Support Partnerships Director on Media Partnerships and Events from early stage planning, liaising with venues and client contacts and working at events with particular focus on enhancing awareness of The List brand- Experience of creating and publishing media packs online and uploading classified information- Liaise with Social Media Editor to plan ahead specific targeted activity to List events or partners to grow exposure and monitor engagement with relevant clients and events- Experience of conflict resolution within the department and managing staff disciplinary procedure working closely with HR representative

Generate new business and sales growth in advertising within The List magazine and website:- Successfully contributed to the Media Sales team strategy, developing ways of maximizing revenue from existing clients, bringing on new clients and generating growth in revenue using tools like google analytics to focus on key areas of site growth- Liaised with Sales, Editorial and Production staff to assist in planning special features to help generate new sources of business- Responsible for magazine sign off, being the last eyes on the magazine before going to print. Using keen eye for detail to regularly liaise with production team throughout to ensure any discrepancies were corrected before going to print

Migration Liaison Advisor• Launched department of 60 people in India by training managers/trainers/processors, setting up teams & roles, ensuring process matched on-shore capabilities• Led team in Glasgow in creating coaching material from scratch to be used in India• Liaised daily with India & On-shore teams to check progress and address training needs to ensure performance met company needs & expectationsLine Manager/Department Coach• Increased 80% of team members personal results through motivating, coaching, support & guidance• Raised the standard of coaching within the team guaranteeing weekly pre-planned sessions carrying out analysis to identify individuals key areas for development & improvement• Identified breakdown in the teamwork within 1st week, addressed this with structured team move highlighting individuals key strengths with others weaknesses• Improved turnaround time for order distribution through monitoring team worklists, which ensured the quickest turnaround for the customer.• Owned relationship with sales managers to ensure the smoothest process for orders, including weekly conference calls and email support.• Addressed system issues by investigating department feedback & figures, then highlighted the key system issues that were preventing a smooth order journey to senior managementQuality Team• Comprehensive knowledge & understanding of all Yell products & policies and ensuring department adhered to these requirements• Lead an Ad Res focus group to successfully achieving dept objective, which was previously never achieved (Target was 7% - In January 2010 the figure was 23%. Since then the figure consistently dropped and we have maintained the targeted figure since July 2010.)• Awarded a prestigious Yell Gold Award for Business Excellence for my role in the Ad Res Group as well as overachieving on my set objectives• Responsible for recruitment of new staff and managed new members in a 4 week Grad Bay into the dept

Launched website to showcase podcasts recorded with Elba Studios- Expanded idea to include regular gig nights by contacting venue & artists then promoting the events, regular shows since October 2009- Research/Interview/Produce regular podcasts with artists which are launched on the website - Monthly meetings with writers for the site to ensure there is constant activity on the site by pre-planning what material will be required & when

Researcher role involved undertaking key research for future shows to be produced by Stirling, then collating this information and presenting the findings to the Pre-production team- As Editors Assistant I worked one-to-one with the Editor, completing the post production of a show for RTE television in Ireland- Throughout time at Stirling I was constantly working to and meeting short deadlines with results that were then being taken forward to the director of the shows