Krzysztof Koć Email and Phone Number

Member of Server Application Handling team, specialised in maintenance & operation of key applications in the company with a focus on the server-side.Main responsibilities:• Technical expertise and support in infrastructure-related areas• Implementation of changes for several internal applications in the company• Collaboration with other departments, vendors, external consultants and business in various projects• Support, administration, configuration and deployment of: - Antivirus Solutions and Security Tools: McAfee, BitDefender, Cisco AMP, Cylance, Symantec for NAS, Logpoint, Nexpose/InsightVM - other applications: GoodSync File Sync, eDC Supply Chain Management• Support and administration of: - CargoWiseOne, RPA Solution (Kofax), Privileged Access Management (CA PAM, CyberARK)• Improvement and automation of processes for above applications• Monitoring, troubleshooting and deployment of updates for back-end of select business-critical systems• Resolution of incidents and requests assigned to 2nd and 3rd line• Creation of documentation, operational manuals and knowledge articles• Execution and documentation of Disaster Recovery tests for various applications• Cooperation with project managers, solution architects, network engineers and application owners on Data Centre migration and decommission project for both UTi and Panalpina• Migration of data and applications from UTi and Panalpina to DSV Data Centres

• Server Monitoring in a global environment• Automation of daily tasks and optimization of workflow• Network and server troubleshooting• Creating and analyzing reports to reduce the number of false positive and mishandled alerts • Implementing regression tests for Kapow(Kofax).• Training of new employees• Maintaining day to day network monitoring in EMEA, APAC and AMER regions in a 24/7/365 Model• Escalations and maintaining day to day business relations with the Internet Service Providers• Working closely with 2nd and 3rd lines of support, Problem Management, Capacity Management & Incident Management

• Server Monitoring in a global environment• Automation of daily tasks and optimization of workflow• Network and server troubleshooting• Maintaining day to day network monitoring in EMEA, APAC and AMER regions in a 24/7/365 Model• Escalations and maintaining day to day business relations with the Internet Service Providers• Working closely with 2nd and 3rd lines of support, Problem Management, Capacity Management & Incident Management

• Working in accordance with the ITIL methodology, mainly with incidents and requests,• Supporting users all over the world.• Being a Single Point of Contact; dispatching IT tickets to appropriate support groups using Cherwell ITSM tool,• Solving various IT requests and incidents allocated for first and second-line support,• Providing technical support in field of Windows environment (Win7, Windows Server 2008 R2/2012 R2) Microsoft Exchange 2010/2016, Lync/Skype for Business, Microsoft Office 2010/2013/2016 package and other technologies,• Working closely with second and third-line support groups, including guards on call,• Administration of objects and user accounts in systems, e.g. Active Directory (Active Roles Server), SAP, Qlikview, SalesForce, Citrix AppCenter, Clarity, Cherwell, CargowiseOne / EdiEnterprise• Performing regression tests for various web and desktop applications.• Network monitoring in EMEA, APAC, AFRI and AMER regions via SolarWinds• Server monitoring via SCOM (System Center Operations Manager)