Chris Kowbuz Email and Phone Number

• Managed all aspects of the hotel to ensure efficient operation and continuous growth • Contributed to the successful development of the all hotel associates • Networked, created, and maintained relationships with stakeholders and guests • Developed and implemented innovative property sales strategies, goals, and action plans to enhance growth and guest retention • Developed innovative means for capturing new streams of revenue through partnerships and property packages and amenities• Reported on property performance in the areas of financials, guest satisfaction, and associate engagement to property ownersHotel Awards: 2019 Best New Entry property for the Choice Hotels Ascend Hotel Collection across Canada2020 Lieutenant Governor’s Ontario Heritage Award for Excellence in Conservation2020: Highest GIS Satisfaction Award of Choice Hotel properties within the province of Ontario

• Oversaw the efficient operation of the entire restaurant including the dining room, lounge, and kitchen • Responsible for increasing overall business levels of the restaurant • Generated detailed daily, weekly, and monthly reports on business and profit• Provided customer support by resolving any concerns regarding service or food quality to enhance the customer experience• Maintained high standards in quality and health and safety

• Assisted the front office manager in ensuring the smooth operation of the front desk to provide guest satisfaction and maximize revenue and control costs within the department • Motivated the team to perform all responsibilities and tasks to the hotel standards • Assisted in the developed a hotel-wide green initiative to reduce utility and labor costs• Spearheaded department fundraising initiatives for local charities• Assisted with the launch of new incentives to enhance guest experience and increase competitive advantage Employee of the Month: January 2016

• Managed shifts and organized daily incentives • Motivated and coached employees to achieve daily goals and maintain company standards • Assisted with the management of the restaurant’s health and safety committee• Implemented a revitalization incentive to motivate employees about health and safety • Conducted restaurant inventory and completed supply orders• Monitored daily labour and reviewed employee payrollEmployee of the Year: 2008Employee of the Month: July 2007