Chris Kuan Email & Phone Number

San Mateo, Ca, Us

San Mateo, Ca, Us

San Mateo, Ca, Us

• Receive, sort, scan, and process all physical mail, inbound and outbound.• Handle customer requests and enter sensitive data into CRM system.• Support all tasks related to servicing loans, including but not limited to: statements & documentations (such as payoff and account updates), 3rd party requests for information, and hardships.• Work cross-functionally with other Upstart teams to resolve any back office related issues.• Assist with day to day tasks related to Upstart's servicing process and workflow, such as customer service, as needed.

San Francisco, California, Us

· Contact contractors and their managers to collect timesheets with accurate hours. · Shift through an abundant number of websites (VectorVMS, Workforce LogIQ, Beeline, etc.) to ensure contractors log-in and timesheet submissions were successful. · Manage internal new hire set up; laptop configuration, landline activation, and ensuring job board logins are active in Daxtra.· Ensure all contractor’s data are entered into Bullhorn with all personal information being up-to-date and accurate.· Analyze and compile recruiter’s metrics to ensure accurate information prior to sending to management.· Creating and analyzing detailed and simplified reports of expenses to approve or deny on Concur Solutions.· Managed office technical issues with printers, laptops, and phones. · Work with contractors who are terminating to make sure all information regarding their termination is correct prior to their last day.

San Francisco, California, Us

· Managed customer calls regarding early to late accounts in an inbound/outbound environment.· Documented collection efforts for each assigned account following established procedures and compliance policies.· Worked with 3 departments and 4 supervisors to implement new ideas suggested by agents or borrowers to make our collection efforts easier and quicker. · Maintained high customer service using a 6-metric rating system for customer calls.· Trained 10 employees on customer calls.

Bolingbrook, Illinois, Us

· Managed the payroll system on a bi-weekly basis for 300 employees.· Worked with 3 departments to make sure that every schedule is correct and if there are any changes needed to be made in the future. · Provided coverage to each airport checkpoint which decreased security wait-time. · Worked with checkpoint supervisors regarding dangerous items individuals may try to bring onto a plane.

Bolingbrook, Illinois, Us

· Communicated and provided customer service through security and protection of travelers in a courteous and professional manner.· Implemented standard operating procedures and adapted to unexpected obstacles throughout airport terminal to make effective decisions in varying situations.· Operate various screening technology equipment to identify objects and perform physical searches and screening of passengers.· Successfully completed two-week TSA training academy course and obtained certification.