Director, Participant Services Operations
Current● Directs the operations of the only nonprofit organization responsible for distribution of $110-$115M in residual payments from secondary markets to 15K + film and TV musicians. ● Oversees the daily operations of Participant Services, Beneficiary Administration and New Films/Allocations Departments, including 3 reporting managers and 6 associates.● Led historic initiative to accelerate payments to musicians affected by the COVID-19 pandemic; payments were significantly ahead of schedule, processed by a 60% reduced staff, and gained industry recognition. ● Selected to serve on strategic team to analyze, streamline and integrate decentralized operational business processes onto a centralized information technology platform, with goal of increasing organizational efficiency. ● Created project requirements for new IT system; worked with internal stakeholders to select vendor to achieve successful implementation.● Spearhead strategies to boost website traffic and participant engagement; successfully increased paperless online accounts by over 700% over 5 year period (600 to 5,000 accounts).