● Directs the operations of the only nonprofit organization responsible for distribution of $110-$115M in residual payments from secondary markets to 15K + film and TV musicians. ● Oversees the daily operations of Participant Services, Beneficiary Administration and New Films/Allocations Departments, including 3 reporting managers and 6 associates.● Led historic initiative to accelerate payments to musicians affected by the COVID-19 pandemic; payments were significantly ahead of schedule, processed by a 60% reduced staff, and gained industry recognition. ● Selected to serve on strategic team to analyze, streamline and integrate decentralized operational business processes onto a centralized information technology platform, with goal of increasing organizational efficiency. ● Created project requirements for new IT system; worked with internal stakeholders to select vendor to achieve successful implementation.● Spearhead strategies to boost website traffic and participant engagement; successfully increased paperless online accounts by over 700% over 5 year period (600 to 5,000 accounts).

● Promoted into newly established position to integrate operations and responsibilities of two separate departments, New Films/Research and Allocations, into one department, Participant Services. ● Hired, trained and developed team of 2 reporting supervisors and 5 associates responsible for the day-to-day handling of customer service for a participant base of over 15K musicians and their beneficiaries.● Managed the research and allocation of Producer-reported contributions to over 8K film and TV productions.● Established operational benchmarks, created and implemented policies, recommended IT programming improvements, and instituted strategies to attain departmental goals.

● Coordinated the transfer of a 6-person department and the remaining operations of the Fund’s New York office to fully integrate with the West Coast office. ● Developed SOPs, best practices, and efficiencies to streamline and manage allocations of Producer contributed residuals, operating with a 60% reduction in staff; successfully achieved significant cost savings.● Reconciled the Fund’s fiscal year residual collections in preparation for annual distribution. ● Increased residual contributions by over 60% during tenure ($50 million to $82 million). ● Coordinated departmental move from Los Angeles office to new office in Studio City location.