Chris Franklin Email & Phone Number

Denver, Co, Us

Denver, Co, Us

As the leader of teams overseeing Processing, Fulfillment, Inventory, Distribution, FSQA, Facilities Management, and Safety, I manage a diverse team of up to 6 direct reports and 150 indirect reports, driving operational excellence and a culture of continuous improvement.Key Achievements:• Engagement Excellence: Spearheaded the department’s Gallup Q12 efforts, with the operations department leading company-wide scores in both years.• Turnover Reduction: Reduced department turnover from over 100% to under 20% in two years by implementing targeted engagement and retention strategies.• Safety Improvements: Achieved a 65% reduction in employee injuries and a 50% decrease in vehicle incidents, demonstrating a commitment to safety and employee well-being.• People Development: Led critical initiatives such as the development of a company-wide supervisor training program, successful union CBA negotiations, a comprehensive employee review overhaul, and a streamlined new hire onboarding process.• Business Process Improvement: Directed a large-scale business process improvement and cost-mitigation project, contributing to enhanced operational efficiency and reduced operational costs.I’m passionate about creating high-performing, engaged teams and implementing strategies that not only improve efficiency but also support employee growth and retention. With a hands-on approach to leadership and a focus on results, I thrive in driving both people and processes forward.

Washington Dc, Us

As a Strategic Advisor, I work closely with the founders of a zero-waste packaging e-commerce brand to help scale and optimize their operations for long-term success. In my advisory role, I:• Conduct interviews to identify and secure key leadership talent, ensuring that the right team is in place to support the company’s growth.• Collaborate on setting and tracking organizational KPIs and operational metrics • Provide insight and strategic guidance drawn from my experience in startups, helping the company navigate the unique challenges of building a sustainable business from the ground up.

Denver, Co, Us

Hired as Employee #1 and General Manager, I led the successful expansion of the company from Central Asia to the U.S., executing the entire operational launch in under 10 months. As the driving force behind the expansion, I was responsible for overseeing all facets of the launch, from brand development to operational execution. Key accomplishments include:• Leadership & Strategy: Led cross-functional teams to establish brand standards, sales strategies, and marketing campaigns that aligned with the company’s growth objectives.• Site Selection & Operations: Managed the site selection, warehouse design, permitting, construction, and capital improvements, ensuring a seamless transition from planning to execution.• HR Systems Development: Built and implemented the full HR framework, including the organizational chart, job descriptions, and hiring processes, to establish a strong company culture and talent pipeline.• Procurement & Category Management: Developed a comprehensive procurement, category management, and pricing strategy for over 7,000 SKUs, ensuring operational efficiency and cost control.• Growth Roadmap: Created a scalable roadmap to expand the business from 1 location to 30 locations in 5 years, setting the foundation for sustainable growth and long-term success.In this role, I worked closely with ownership to create the structure and systems necessary for the company to thrive in a new market, while balancing short-term goals with long-term strategic vision.

This was a true startup role. I joined this niche health-focused prepared foods manufacturing and delivery company with a focus towards expansion. I achieved a 300% revenue increase and launched an expansion into Colorado within 3 months of launch.

Denver, Colorado, Us

Led the organization’s initiative to diversify its portfolio through the development of an upscale grocery retail concept. Spearheading all efforts in concept development, construction project management, vendor negotiations, operations, and people-centric initiatives, I was integral to the successful launch of this innovative retail concept.

Monrovia, California, Us

During my time with Trader Joe’s, I played a key role in launching new stores and expanding into new markets. Leveraging my operations and change management expertise, I successfully turned around underperforming locations, driving significant improvements in both performance and employee engagement. I was recognized as Captain of the Year four times and led the company in engagement survey scores and comparative store sales growth, reflecting my ability to inspire teams and deliver results in a dynamic retail environment.

Chicago, Illinois, Us

Us