As an Assistant Store Manager - Operations, I play a vital role in creating a positive customer service experience throughout the store. In-store pickup, checkout, asset protection, inventory control, returns/exchanges/trade-in, recycling, and safety all fall into my big bucket of responsibilities. In this role, I play an essential part of the management family with total store responsibility, training, mentoring of associates, building an effective sales culture, and driving positive outcomes for the company.

The Magnolia Specialty Sales Manager provides a world-class customer experience and improves our efficiency as THE destination and authority for technology products and services. The "SSM" is accountable for managing the end-to-end operation of the Magnolia Design Center and Home Theater specialty areas within a Best Buy store in partnership with the General Manager. The Specialty Sales Manager provides work direction ensuring a world class employee and customer experience while driving exceptional business results. The Specialty Sales Manager is an expert in their respective specialty areas and applies holistic knowledge to drive profitable outcomes within their complex and diverse area. Responsible for managing all aspects of the customer experience within their respective area through all touchpoints with Best Buy inside and outside of the store. Engages customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service. Deals with complex multi-phase projects that require constant communication and follow-up. Responsible for coaching sales team to ensure a high level of sales and job proficiency. Ensure quality performance and development conversations occur consistent with company rhythm. Responsible for providing clear direction and communications on sales priorities, plans, and goals within their specialty areas. Accountable for driving positive outcomes of key sales indicators within their specialty areas in support of store Revenue, Margin, and NOP goals. Responsible for implementing sales business strategies and department specific plans at the direction of the General Manager and company priorities. Takes ownership of merchandising, inventory/shrink, services, and other aspects of operations in department in close partnership with store management team to ensure specialty area meets stringent standards and company growth / brand expectations.

Deputy Field Marshals (DFMs) are responsible for protecting, delivering, and personifying our field service and Geek Squad brand, while managing the complexities of a highly mobile workforce. They serve as the primary advocates for Geek Squad Agents and supervise up to 20 employees. They provide district or market-level leadership through decision-making, influencing, coaching others and acting as subject-matter experts, while focusing on client satisfaction. They’re responsible for ensuring the delivery of superior client service, enhancing the employee experience, driving operational efficiency and growing the business in an effort to support converging technologies.

Best Buy Assistant Managers share the leadership of a Best Buy store with the General Manager and the Assistant Managers in other business groups, focusing on store profitability through creating, sustaining and energizing successful customer and employee experiences. Assistant Managers are problem solvers. They are specifically accountable for implementing defined business group strategies, analyzing business results, creating and communicating effective gap management plans and for managing and developing the supervisor team, enabling them to develop and coach their sales, services, and sales support teams to never leave any customer unserved or under served.As an Assistant Store Manager, Sales in the Home Business Group you will lead the execution of sales and service strategies for home entertainment and home appliance solutions within a store. Your strength lies in your ability to multi-task, easily moving from big picture responsibilities to serving customers and one-on-one coaching sessions with staff.

Store Manager is a company employee who serves as the owner of the store. He or she, in day-to-day basis, monitors all transactions and operations in the store. He or she designates the work flow, and evaluates the supervisor reports. He or she is also tasked to do accounting and inventory report processing and submits it to the main headquarters.

Drive results within the services categories. Introduced and helped roll out the brand firedog