Chris Langston Email & Phone Number

United States

Menlo Park, Ca

Head of Product Quality Research, responsible for understanding the core needs of 2.7+ billion users by studying all aspects of product quality. - Lead research that guides optimizations for startup, product performance and reliability to ensure the best experience for all users, regardless of device type or geographic locale.- Launched Facebook's app-wide Usability program to benchmark, diagnose and eliminate usability barriers across the entire app. Successfully lobbied for and led implementation for a native tool chain to remotely measure usability faster, more securely and with greater accuracy than 3rd party options.- Support research to inform the Facebook Design & Visual Systems, as well as the design tools that shape development across dozens of product teams. - Formally launched accessibility research as a discipline at Facebook and integrated accessibility into our broader understanding of product quality.- Recruited and managed a team of researchers responsible for all aspects of research supporting the redesigned Facebook.com, including foundational insights, competitive benchmarking and post-launch iteration on the product experience.

Menlo Park, Ca

Worked to ensure that Facebook functions for everyone, regardless of age or ability. - Developed program to instruct researchers and their stakeholders in the product value of accessibility research, and how to conduct a successful study.- Delivered a large scale study estimating population sizes of various functional difficulties on Facebook in 50 countries.- Led international studies with disability communities in South America and Southeast Asia to understand the changing needs of communities with disabilities in emerging markets.

Atlanta, Ga

- Worked with leaders across Pearson to establish workflows for accessible product development. - Designed and conducted UX research focused on the experience of users with disabilities. - Managed a national recruiting program for research targeting specific disability demographics.

Principle Investigator, Co-Principle Investigator (Co-PI) or Project Manager for federally funded grants and subcontracts currently in progress. Responsible for personnel management, subcontract oversight, online course development, research publication, delivery of information and technical assistance, and federal grant proposal writing.- Led $2 million in federal and state-sponsored grants with multidisciplinary teams of up to 15 engineers, data scientists, and disability researchers.- Co-Principal Investigator for a National Science Foundation collaborative assessing the effectiveness of virtual worlds for remote mentorship of students with disabilities.- Performed market research and competitive analysis to assess new research opportunities.- Conducted interviews and cognitive walkthroughs to improve University System of Georgia courseware through data-informed analysis.- Developed and teach a graduate-level course on Usability, Accessibility, and Universal Design at Georgia Tech where students learn user testing methods on live websites.- Designed surveys, heuristic evaluations and testing for virtual home modification software.- Published results through HCI International, Accessing Higher Ground, and CSUN Annual Technology and Persons with Disabilities Conference.

Atlanta, Ga

Researched, wrote, and edited content in collaboration with subject experts for multiple customer facing online courses. Managed project timelines and coordinated resource needs with fellow researchers. Developed marketing plans for increased online course enrollment via Google Analytics.- Developed customer facing trainings, manuals, videos and comprehensive examinations for over 300 students.- Generated product wireframes and mock-ups for testing which scored highly against recognized accessibility and usability metrics.- Executed cognitive walkthroughs of users with disabilities to identify specific user needs and disability barriers.- Conducted assessment of technology platforms according to design needs that were instrumental in influencing the overall scope and direction of 3 long term research projects.

Master’S Degree, Digital Media

Bachelor’S Degree, Science, Technology, & Culture